ConnectWise ScreenConnect vs LogMeIn Central comparison

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

278 Views
185 Comparison Views

92% willing to recommend

LogMeIn Central

Read 19 LogMeIn Central reviews

903 Views
601 Comparison Views

100% willing to recommend

ConnectWise ScreenConnect

LogMeIn Central

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ConnectWise ScreenConnect and LogMeIn Central based on real PeerSpot user reviews.

Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings.

To learn more, read our detailed Virtual Meetings Report (Updated: June 2024).

Buyer's Guide

Virtual Meetings

June 2024

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Helped 787,061 peers since 2012

Categories and Ranking

ConnectWise ScreenConnect

Average Rating

8.4

Number of Reviews

Ranking in other categories

Virtual Meetings (8th), Remote Access (8th)

LogMeIn Central

Average Rating

8.6

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (10th)

Market share comparison

As of June 2024, in the Virtual Meetings category, the market share of ConnectWise ScreenConnect is 0.6% and it decreased by 56.1% compared to the previous year. The market share of LogMeIn Central is 3.1% and it decreased by 34.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Unique Categories:

Remote Access

1.1%

Remote Monitoring and Management (RMM)

6.1%

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

May 9, 2023

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Darrell Greenhouse

Owner at Blackhawk Computer Engineering

Mar 29, 2021

Fast with an easy setup and a good interface

I recall that there was something about the pricing structure that wasn't ideal, but I cannot recall the exact details. I’ve been looking at: ConnectWise, Kaseya, N-Able [ SolarWinds non-hacked tool :-) ], and others. But I think it’s an oversight, on my part, that I didn’t consider LogMeIn as an RMM tool for some current projects. I’m going to give LogMeIn a fair shake going forward. One of the items I’d like to see is a robust API, like ConnectWise has – I assume there is one. All in all, I think anyone looking for an RMM solution, should give LogMeIn a good look, as I was previously very satisfied with the product(s).

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."

"Remote support is efficient and easy for our end users to receive support."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"It's very low maintenance."

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

More ConnectWise ScreenConnect pros

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."

"I have called for help to their technical support, and they have been extremely helpful."

"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."

"The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all."

"Using the product, we provide a quicker response when supporting customers."

"Provides remote access, allows me to get inside our network to be able to fix problems."

"It is a scalable solution."

More LogMeIn Central pros

Cons

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."

"The solution is a little bit complicated when you want to implement it."

"Mobile interface."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"There needs to be a way to run the agent without installing, like GoToAssist."

More ConnectWise ScreenConnect cons

"Do not use the technical support."

"There are some screens that are just ugly and difficult to manipulate."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. "

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"Our clients are having issues with printing."

More LogMeIn Central cons

Pricing and Cost Advice

"We pay an annual licensing fee."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"Pricing is fair for Control and the licensing is simple."

"It is priced fairly."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"Make sure you have enough licensing for all the techs that you have."

"Good price and works well."

More ConnectWise ScreenConnect pricing and cost advice

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"The solution's price is reasonable."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app. It costs me a lot of money every month at LogMeIn. "

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

More LogMeIn Central pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Healthcare Company

Financial Services Firm

Manufacturing Company

Computer Software Company

10%

Manufacturing Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about LogMeIn Central?

It is a scalable solution.

See all answers

What is your experience regarding pricing and costs for LogMeIn Central?

The solution's price is reasonable.

See all answers

What needs improvement with LogMeIn Central?

They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower device limit plans.

See all answers

Comparisons

Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 38% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 23% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 14% of the time

LogMeIn Pro vs ConnectWise ScreenConnect

Compared 8% of the time

BeyondTrust Remote Support vs ConnectWise ScreenConnect

Compared 8% of the time

More ConnectWise ScreenConnect Competitors

TeamViewer vs LogMeIn Central

Compared 25% of the time

NinjaOne vs LogMeIn Central

Compared 20% of the time

Microsoft Configuration Manager vs LogMeIn Central

Compared 11% of the time

Atera vs LogMeIn Central

Compared 11% of the time

Kaseya VSA vs LogMeIn Central

Compared 9% of the time

More LogMeIn Central Competitors

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

June 2024

Download ConnectWise ScreenConnect product report

Buyer's Guide

LogMeIn Central

June 2024

Download LogMeIn Central product report

Also Known As

ConnectWise Control, ScreenConnect

No data available

Learn More

ConnectWise

LogMeIn

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

Sample Customers

Jon Rosen Systems

Au Bon Pain, BELL (Building Educated Leaders for Life)

Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: June 2024.

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787,061 professionals have used our research since 2012.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.