We performed a comparison between ConnectWise ScreenConnect and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product is really easy to deploy."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"I've noted an ROI while using the solution."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"Better than TeamViewer and useful for fixing problems remotely."
"It's very low maintenance."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple."
"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"From my perspective, the most important is the login."
"It's a user-friendly product."
"The document control is quite good."
"It is easy to use and has a pretty good UI."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"The solution is a little bit complicated when you want to implement it."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"There could be improvement to the remote command line tools."
"I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."
"I don’t see any areas where improvement is needed."
"The security could improve in TeamViewer."
"It becomes complicated to switch from one monitor to another for different windows."
"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."
"The support could improve their speed."
"TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. ConnectWise ScreenConnect is rated 8.4, while TeamViewer is rated 8.6. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support. See our ConnectWise ScreenConnect vs. TeamViewer report.
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