We performed a comparison between ConnectWise ScreenConnect and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."it gives me the ability to remotely connect to machines that I manage without user intervention."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"Better than TeamViewer and useful for fixing problems remotely."
"It's very low maintenance."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"I've noted an ROI while using the solution."
"The solution is stable."
"The solution offers good value for money."
"The most valuable feature is that it gives me full accessibility to my servers."
"The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection."
"I've had good experiences with Microsoft customer support."
"It's pretty stable."
"Microsoft Remote Desktop Services is scalable."
"The most valuable feature is the ease of use."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"The solution is a little bit complicated when you want to implement it."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"The recent redesign has made it slower and basically worthless."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself."
"We encounter challenges with portability, especially for users of iOS devices."
"We'd like them to continue to improve on security."
"I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."
"Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."
"For Microsoft, maybe bandwidth optimization is one of the areas that need improvement."
"In the past, my company had faced some issues related to the stability of the product. The product's stability can be improved."
"Sometimes difficult to set up without the requirement for login credentials each time."
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ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. ConnectWise ScreenConnect is rated 8.4, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". ConnectWise ScreenConnect is most compared with Check Point Remote Access VPN, TeamViewer, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace and VMware Workstation. See our ConnectWise ScreenConnect vs. Microsoft Remote Desktop Services report.
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