We performed a comparison between ConnectWise ScreenConnect and Splashtop Remote Support based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"Remote support is efficient and easy for our end users to receive support."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"The product is really easy to deploy."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"The initial setup is simple."
"The tool's most valuable features are pricing and easy management."
"The solution is very fast."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"I really didn't care for the onboarding process and it is something that should be improved."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"There could be improvement to the remote command line tools."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"The solution should add more options and tools for shortcuts, administration, etc."
"The integration features could be better."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"Splashtop Remote Support needs to improve customization."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. ConnectWise ScreenConnect is rated 8.4, while Splashtop Remote Support is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and ISL Online, whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, Parsec, TeamViewer and ISL Online. See our ConnectWise ScreenConnect vs. Splashtop Remote Support report.
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