We performed a comparison between BeyondTrust Remote Support and ConnectWise ScreenConnect based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"The initial setup is fairly straightforward."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"Unattended access is the most important feature."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"In the next release, I would like remote access to Chrome included."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"Lacks remote support and privileged remote access in the one product."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"I really didn't care for the onboarding process and it is something that should be improved."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"There could be improvement to the remote command line tools."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"Speed is a major factor in Automate, and the control panel is horribly slow."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews. BeyondTrust Remote Support is rated 9.0, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Devolutions Remote Desktop Manager, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and Splashtop Remote Support. See our BeyondTrust Remote Support vs. ConnectWise ScreenConnect report.
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