We performed a comparison between BeyondTrust Remote Support and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"Solution has a good UI."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"This is a very secure product."
"The performance meets our requirements and the stability is good."
"It's almost an out of the box function once you have installed the other components."
"Since the tool has a graphical user interface, it's easier for us to access the server."
"The installation of Microsoft Remote Desktop Services was easy."
"The solution is really fast."
"We use it to connect to the legacy system."
"The most valuable feature is ease of use."
"The performance is one of the main features of this solution."
"The possibility to integrate a chatbot would take this product to the next level."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"Although the learning curve is steep, the product is well-documented."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions."
"The solution should introduce a chat feature for end users."
"I would like to be able to leverage it on other operating systems."
"The performance of Remote Desktop Services could be better."
"The product is not very scalable."
"We've had issues with security breaches."
"Remote Desktop Services doesn't scale well."
"For Microsoft, maybe bandwidth optimization is one of the areas that need improvement."
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BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), LogMeIn Pro and TeamViewer Tensor, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). See our BeyondTrust Remote Support vs. Microsoft Remote Desktop Services report.
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