We performed a comparison between BeyondTrust Remote Support and TeamViewer Tensor based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"Solution has a good UI."
"We are able to be more effectively connected to computers and servers all over the world."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"Remote desktop sharing is one valuable feature of the solution."
"The most valuable feature of TeamViewer Tensor is the remote access."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"Lacks remote support and privileged remote access in the one product."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"Technical support for this region can be improved."
"In the next release, I would like remote access to Chrome included."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The solution could include more AI (Artificial Intelligence)."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while TeamViewer Tensor is ranked 7th in Remote Access with 4 reviews. BeyondTrust Remote Support is rated 9.0, while TeamViewer Tensor is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Rescue, whereas TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, Parallels Access, LogMeIn Rescue and Microsoft Remote Desktop Services. See our BeyondTrust Remote Support vs. TeamViewer Tensor report.
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