ConnectWise ScreenConnect vs Parallels Access comparison

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

1,785 Views
1,197 Comparison Views

92% willing to recommend

Parallels Access

Read 5 Parallels Access reviews

2,223 Views
1,926 Comparison Views

100% willing to recommend

ConnectWise ScreenConnect

Parallels Access

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ConnectWise ScreenConnect and Parallels Access based on real PeerSpot user reviews.

Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ConnectWise ScreenConnect vs. Parallels Access Report (Updated: June 2024).

Buyer's Guide

ConnectWise ScreenConnect vs. Parallels Access

June 2024

Download the complete report

Helped 787,061 peers since 2012

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Remote Access

8th

Average Rating

8.4

Number of Reviews

Ranking in other categories

Virtual Meetings (8th)

Parallels Access

Ranking in Remote Access

12th

Average Rating

8.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Market share comparison

As of June 2024, in the Remote Access category, the market share of ConnectWise ScreenConnect is 1.1% and it decreased by 64.8% compared to the previous year. The market share of Parallels Access is 4.3% and it increased by 31.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Unique Categories:

Virtual Meetings

0.6%

No other categories found

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

May 9, 2023

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Jason Parkinson

CEO at a non-profit with 1-10 employees

Apr 10, 2024

Allows users to access and operate their computers remotely

When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work. I'd have to turn on the Bluetooth a lot of times and transfer it that way on both devices, which was troublesome. However, it would sometimes randomly work. I could go on my iPad, find whatever I wanted to do, click copy, then go over to the computer through Parallels Access, click paste, and it would randomly work. I had to call Parallels many times. They would log in and try something, which would temporarily work, but then it wouldn't. When it worked, it made integration between the two things great. That was a very helpful feature that didn't get polished.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Remote support is efficient and easy for our end users to receive support."

"It is super easy to use and relatively inexpensive."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."

"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."

"The product's two-factor authentication means we are not worried like before about the state of our security."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

More ConnectWise ScreenConnect pros

"It's got a very easy-to-use interface."

"It's great that the total deployment can happen completely remotely."

"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."

"We don't have problems with stability. Everything is good."

"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."

Cons

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"Speed is a major factor in Automate, and the control panel is horribly slow."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"Mobile interface."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"The solution is a little bit complicated when you want to implement it."

"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

More ConnectWise ScreenConnect cons

"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."

"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."

"There is room for improvement in the pricing policy. The price point is pretty aggressive."

"They could improve the reporting."

"The solution may not scale well for enterprises."

Pricing and Cost Advice

"Pricing is fair for Control and the licensing is simple."

"Make sure you have enough licensing for all the techs that you have."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"We pay an annual licensing fee."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"Good price and works well."

"It is priced fairly."

More ConnectWise ScreenConnect pricing and cost advice

"The licensing costs are about $100 per user."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Healthcare Company

Financial Services Firm

Manufacturing Company

Computer Software Company

13%

Educational Organization

10%

University

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about Parallels Access?

Parallels Access gives me full access and control of the computer, and I can do anything I want remotely.

See all answers

What is your experience regarding pricing and costs for Parallels Access?

It's around $125 per user per year. It is a one-time charge for installation and implementation, which is a small cost we charge to our customers. However, it's not from our solution side. Basicall...

See all answers

What needs improvement with Parallels Access?

See all answers

Comparisons

Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 38% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 23% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 14% of the time

LogMeIn Pro vs ConnectWise ScreenConnect

Compared 8% of the time

BeyondTrust Remote Support vs ConnectWise ScreenConnect

Compared 8% of the time

More ConnectWise ScreenConnect Competitors

Microsoft Remote Desktop Services vs Parallels Access

Compared 52% of the time

TeamViewer vs Parallels Access

Compared 29% of the time

Splashtop Remote Support vs Parallels Access

Compared 8% of the time

VNC Connect vs Parallels Access

Compared 6% of the time

LogMeIn Pro vs Parallels Access

Compared 3% of the time

More Parallels Access Competitors

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

June 2024

Download ConnectWise ScreenConnect product report

Buyer's Guide

Remote Access

June 2024

Download Parallels Access product report

Also Known As

ConnectWise Control, ScreenConnect

No data available

Learn More

ConnectWise

Parallels

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

Parallels Access is a fast, simple, and reliable remote access software that allows you to connect to your computer from anywhere. Parallels Access can access all your applications, files, and computers.

Sample Customers

Jon Rosen Systems

Gilt Groupe K.K.

Buyer's Guide

ConnectWise ScreenConnect vs. Parallels Access

June 2024

Free Report: ConnectWise ScreenConnect vs. Parallels Access

Find out what your peers are saying about ConnectWise ScreenConnect vs. Parallels Access and other solutions. Updated: June 2024.

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