We performed a comparison between Control-M and ServiceNow Orchestration based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The web interface is handy. It's easy to use, and Control-M provides you with the necessary materials to understand the features and perform various tasks."
"Most valuable feature would be the ability to detect and notify when a process has not completed successfully."
"The monitoring tool is very good. It's very easy for expert and entry-level users to use on short notice."
"The unified view where you can define, orchestrate, and monitor applications, workflows, and data pipelines is important because we have more than one team working on Control-M. We have a support team, a job-creation team, and a SAP team. We can all work together on it. It avoids anyone from working on his part and not using the latest modifications."
"Ability to handle files remotely through the advanced file transfer feature."
"Workload Archiving is a very good feature for us. It helps with our customer requirements in terms of reporting and auditing... Previously, when we didn't have any archive server, we managed the data in Control-M with man-made scripts, and we would pull the data for the last 365 days, or three or four months back. Since we installed the archiving, we have been able to pull the data, anytime and anywhere, with just one click."
"It has certainly helped speed things up."
"BIM is helpful because we do not miss any SLAs, as we get to know the issue well in advance. It is the topmost service that has helped us provide better solutions for the business."
"There are a lot of ready to use orchestration custom packs."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"It's probably the best product out there."
"The data visualization is good."
"The solution effectively automates business processes."
"The product has a flexible interface for development."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"It has a slight issue with daylight savings time while advancing the clock in the Spring."
"They can give more predefined plug-ins so that we don't have to create them."
"Finding documentation on the website can be a bit confusing."
"Some of the documentation could use some improvement, however, it gets you from point A to point B pretty quickly to get the solution in place."
"A developer sandbox could be very helpful to try out new features or experience them."
"Right now, Control-M is the leader in EMA analysis, which is similar to Gartner. However, clients want to invest in a strong technology, and therefore this product needs to keep up with the high expectations set for it."
"An issue we have run into in our lower environments is that Control-M can log you out frequently."
"The reporting functionality needs a lot of work. We have faced problems with different versions where we run the right report, but it gives us blank entries. Then, when we run the same report again, it gives the correct data."
"Efficiency of some features could be improved."
"We cannot perform GUI automation using the tool."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"There can be gaps in integration."
"I would like a user experience module to be added."
Control-M is ranked 4th in Process Automation with 110 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. Control-M is rated 8.8, while ServiceNow Orchestration is rated 8.2. The top reviewer of Control-M writes "We have seen quicker file transfers with more visibility and stability". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". Control-M is most compared with AutoSys Workload Automation, IBM Workload Automation, Rocket Zena, Automic Workload Automation and OpCon, whereas ServiceNow Orchestration is most compared with Camunda, IBM BPM, Nintex Process Platform, BIC Process Execution and BMC TrueSight Orchestration. See our Control-M vs. ServiceNow Orchestration report.
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