We performed a comparison between ESET Cloud Apps Protection and Symantec Messaging Gateway based on real PeerSpot user reviews.
Find out in this report how the two Email Security solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is protection against malicious links, fishing, and impersonation. You can train people to be aware of these threats, but they're not always careful. When they're using their phones between meetings, they click on a link, and it's game over."
"The product's scalability is good."
"The initial setup is straightforward. You just add the license, click it, and then you can set up the rules. It is quite simple."
"The good part is that you don't have to configure it, which is very convenient."
"Microsoft Defender has a feature to protect each and every attachment. Even if it's an encrypted attachment, it will check for any potential threats."
"The solution is very easy to use. All you have to do is to assign the license to the end-user and it's done. The customer will only have the feature activated, and the solution will monitor the emails to determine if they are a threat or not."
"There are several features that I consider valuable."
"Defender helps us prioritize threats across our organization."
"We are close to having 99% or 98% detection."
"The most valuable features are the precision of detection and the level of customization of the policy."
"The cloud-based interface is very user-friendly."
"What I like most about Symantec Messaging Gateway is its usability. I also find its interface very friendly. The solution has a very good interface."
"The solution is "set and forget". You pay for it and everything is done for you."
"Messaging Gateway is stable."
"It has very good capabilities for managing malware."
"Symantec is a secure product."
"The setup is pretty simple."
"Symantec Messaging Gateway is stable and scalable. Installation is easy, and the deployment and maintenance can be done by one administrative person."
"Several simulation options are available within 365, and the phishing simulation could be better."
"It would be better if it were more scalable. It depends on the architecture, but we would like to make it more scalable for both data centers."
"We noticed that from time to time, Microsoft's stability does have problems. Sometimes the service goes up and down. Sometimes they change without prior notice."
"Too many false positives and lacks an accurate capability to detect malicious SharePoint sites."
"The custom alerts have to improve a lot."
"Microsoft security solutions work as expected. They are constantly updating the solutions to make them better. At the same time, the changes can impact a customer's environment, and we need to adjust settings. Sometimes we aren't aware of the changes, and nothing is pushed from the backend automatically."
"One area for improvement is support, in terms of being able to reach them and, especially, technical support for configuration."
"We are always looking for others tools to increase automation on tasks. There can be better integration with other solutions, such as PowerPoint and email."
"The specific domain file for Apache needs to be well-defined."
"It's not easy for an admin to check and decide if the email is good or not."
"They really need to create a good package that competes with Microsoft."
"It could be more scalable."
"We've had issues in the past where the user finds spam, and Symantec does not recognize it as spam."
"Symantec Messaging Gateway can improve detection because most of them are false negatives or false positives that we are trying to troubleshoot. Additionally, we are having routing problems and they are somehow connected to DNS issues."
"They have updated the version of the Messaging Gateway and the new features they are adding the need to be re-evaluated. They have done some changes on the policy."
"The false positive submissions must be improved."
"The solution interface is from 2003 and is outdated. Symantec Messaging Gateway needs to update the interface."
"What needs to be improved in Symantec Messaging Gateway is its local partner support, as it's not as technical. The support my company gets from the partner isn't good. Vendor support is good, but local partner support isn't. I'm happy with Symantec Messaging Gateway as a solution, but the problem is with its partner support. To me, Symantec Messaging Gateway is a complete solution, but it can be very difficult to search the web for resolutions to issues or problems you experience from it. If this could be improved or resolved in the next release of Symantec Messaging Gateway, then that would be good."
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ESET Cloud Apps Protection is ranked 22nd in Email Security with 2 reviews while Symantec Messaging Gateway is ranked 6th in Secure Email Gateway (SEG) with 20 reviews. ESET Cloud Apps Protection is rated 9.6, while Symantec Messaging Gateway is rated 8.2. The top reviewer of ESET Cloud Apps Protection writes "Great protection, good privacy, and helpful support". On the other hand, the top reviewer of Symantec Messaging Gateway writes "A stable and reasonably priced solution that performs well and has a very good malware database". ESET Cloud Apps Protection is most compared with Fortinet FortiMail, Microsoft Exchange Online Protection (EOP) and Perception Point Advanced Email Security, whereas Symantec Messaging Gateway is most compared with Cisco Secure Email, Microsoft Exchange Online Protection (EOP), Fortinet FortiMail, Trend Micro Email Security and Barracuda Email Security Gateway. See our ESET Cloud Apps Protection vs. Symantec Messaging Gateway report.
We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.