We performed a comparison between ForgeRock and One Identity Manager based on real PeerSpot user reviews.
Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The teams we work with at Omada provide great insights and support. Overall, it has been a pleasure working with them. That's the part we value the most."
"It has a very user-friendly interface compared to what we are used to, and it is highly configurable. In the old solution, when we needed to do something, we had to have a programmer sitting next to us, whereas, in Omada Identity, everything is configurable."
"Omada's user interface is elegant and easy to work with. I like Omada's ability to automatically generate accounts for new hires and allow them access to all required systems by established policies. Around 80 percent of workers can start working immediately on their first day without requesting further access."
"The most valuable aspect of the product is that it is Microsoft-based and it supports all Microsoft technology."
"I appreciate all the support we receive from Omada."
"We are able to onboard new user accounts much faster by automating the process and standardizing our operations globally. Previously, there were many individual processes and manual admin interactions. We also see a lot of cost savings and benefits because through automation and standardization."
"Omada's best feature is creating accounts, automatically assigning permissions, and distributing resources based on assignment policies."
"The most relevant feature is Omada's reporting engine. Omada never 'forgets' and archives every process. All steps an admin, user, or manager has executed, are recorded in Omada."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"I like the intelligent authentication feature."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"The support is good and prompt."
"I like the way it is handling authentication and authorization."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"Easy to navigate, handle and manage the applications."
"The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent."
"It has many features which can be combined and configured in a great way, then put together in projects and ways that developers didn't think were possible, which has been great."
"You can scale it quite big, which is good. It has good sizing."
"In terms of the most valuable feature of One Identity Manager, it's not like one feature is useful without the other features. It's not a tool, but it's more an overall integrated solution that is helpful and not specifically one solution on its own. The best points of One Identity Manager would be its process orchestration and synchronization manager."
"An outstanding feature of One Identity Manager, compared to SailPoint, is the dashboard where they present everything. With the dashboard, the customer can see how the integrations have happened."
"We have been able to make our help desk self-sufficient by giving them role-based access. We have been able to reduce service dependency by 40% to 50%."
"Quest One IDM allows for large customization."
"The most valuable feature of One Identity Manager is its object-oriented architecture."
"With this product, we been able to bring together HR, IT, and lifecycle management. It is very helpful for managing the Joiner/Mover/Leaver process. We also use it for compliance on all the audits which are around."
"The account management integration isn't bad, but it isn't plug-and-play like Microsoft Azure. You need some deep development knowledge to set up the connectors."
"The Omada Identity SaaS version doesn't provide all the features Omada Identity on-premise provides."
"I would like more training. As someone who is new to this world, I don't feel that the courses Omada provides are good enough. They should also improve the documentation. It is difficult to learn how to use the solution by yourself"
"Its flexibility is both a good thing and a bad thing. Because it is very flexible, it also becomes too complex. This is common for most of the products we evaluated. Its scalability should be better. It had a few scalability issues."
"The Omada support response time has room for improvement."
"When making a process, you should be able to use some coding to do some advanced calculations. The calculations you can currently do are too basic. I would also like some additional script features."
"If you find an error and you need it fixed, you have to upgrade. It's not like they say, "Okay, we'll fix this problem for you." You have to upgrade. The last time we upgraded, because there was an error in a previous version, we had to pay 150,000 Danish Krone (about $24,000 at the time of this review) to upgrade our systems... That means that we have to pay to get errors fixed that Omada has made in programming the system. I hope they change this way of looking at things."
"Omada Identity has two main issues that need to be solved or improved the most. One is its setup or installation process because it's complex and cumbersome. I'm talking about the process for on-premises deployment because I've never tried the cloud version of Omada Identity. Setting up the cloud version should be much easier. The second area for improvement in Omada Identity is that it's piggybacking on Microsoft's complex way of having all kinds of add-ons, extensions, or setups, whether small or large, such as the new SQL Server, and it's cumbersome to make sure that everything works. Omada Identity is a complex solution and could still be improved."
"They should improve the solution by include reporting."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"The product's support services in the French language are not free."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"We would like this solution to be developed for use with mobile applications."
"The identity management model needs a bit of improvement."
"One Identity has a self-service portal but many customers need a helpdesk where they can go in and request. To make that happen we need to do a lot of customization. Maybe that could be improved..."
"One Identity Manager is currently in the process of modernizing its UI, which I hope will result in a more user-friendly interface for its Identity Manager. However, it is uncertain whether they have plans to consolidate their various tools into a unified system to simplify configuration and tasks."
"With technical support, it is always an issue to get the right person. They do have good technical people in support, but it is sometimes not so easy to get them."
"The user experience is good, but it can be improved. There are a lot of features in the administration part, and they need better documentation. For example, they need to explain the main reason for a feature, and what the tables are in the database. It needs better documentation about all the features that are in the solution."
"It is a very powerful solution, but when it comes to doing some complex parameterization or authorization, we end up coding. Comparatively, CA solutions require less coding. It is more powerful than the CA solutions, but you end up with coding in VB.Net or C#. Complex parameterization could be better from their side."
"There are a few aspects of One Identity Manager's user experience that could be improved."
"It should be able to give a client version of the product, rather than just a web-portal."
"The product's GUI could be more user-friendly."
ForgeRock is ranked 6th in Identity Management (IM) with 27 reviews while One Identity Manager is ranked 3rd in Identity Management (IM) with 77 reviews. ForgeRock is rated 8.0, while One Identity Manager is rated 8.0. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of One Identity Manager writes "The JML is customizable but the support team isn't strong". ForgeRock is most compared with SailPoint Identity Security Cloud, Ping Identity Platform, Microsoft Entra ID, Auth0 and IBM Security Verify Access, whereas One Identity Manager is most compared with SailPoint Identity Security Cloud, Oracle Identity Governance, EVOLVEUM midPoint, Cisco ISE (Identity Services Engine) and Saviynt. See our ForgeRock vs. One Identity Manager report.
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