We performed a comparison between Fortinet FortiMail and IceWarp based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Cisco, TitanHQ and others in Email Security."Defender for Office 365 has helped eliminate having to look at multiple dashboards and that is the aspect I like most about it. It is simpler, effective, and convenient. The users like the process efficiency."
"Defender is a SaaS platform, so it offers more flexibility. Managing the permissions is easier. The solution's automated detection and response features are scalable."
"There are several features that I consider valuable."
"The initial setup is straightforward. You just add the license, click it, and then you can set up the rules. It is quite simple."
"Defender helps us prioritize threats across our organization."
"The deployment capability is a great feature."
"Some of the valuable features on the email side are anti-phishing, anti-malware, and Safe Links."
"The email protection is excellent, especially in terms of anti-phishing policies."
"I like the anti-spam and security features of Fortinet FortiMail, and that its features complement each other."
"The key benefits of this solution are its user-friendly interface and clear instructions, as well as the wealth of online resources and helpful health community available for support. These features make it easy for users to navigate and utilize the solution effectively."
"It is one of the most efficient solutions in our environment. We have more than nine hundred users. All of these users are protected by Fortinet FortiMail."
"The solution can scale."
"The GUI isn't hard to use. When we do a demo and explain the features of Fortinet products to our customers, they understand very quickly. They can easily manage their systems without us."
"Technical support is great. They're available 24/7 and their response time is typically within the hour."
"The most valuable features of this solution are anti-spam, sender reputation, and antivirus."
"I think the spamming feature is very valuable."
"IceWarp has multiple applications that are easy to use for many people."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"The solution has a very good log-in to the UI when compared to other solutions."
"An effective, functional, very good tool for controlling resources."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"The groupware module is the most valuable feature."
"It's scalable and stable."
"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."
"The GUI is sometimes slow to fetch the device report and could be improved."
"About eight months ago, we started to measure the quantity of phishing and spam that we have been receiving, and it has been increasing a lot. That means that protection for our email is not as good as we were expecting."
"Microsoft Defender for Office 365 should improve the troubleshooting tools. It's unclear whether the device is blocked at the firewall level or at the device itself. The granularity needed for troubleshooting is currently lacking. From my perspective, Microsoft should address this issue to benefit many users who likely share the same sentiment."
"Microsoft Defender for Office 365 could improve by giving customers information on techniques to prevent threats. For example, information about best practices on how to protect their own devices against hackers and scammers, such as educational information or training. This would help others have a better understanding of cyber security. Additionally, there can be more security features added."
"In some situations, it has not been able to pick impersonated emails having no attachments. Technical support definitely has a scope for improvement."
"The XDR dashboard has room for improvement."
"The custom alerts have to improve a lot."
"The only thing they should improve is the licensing model. They should stop changing it. A year ago, the five features I mentioned were included in one product. Now, three of them are bundled into one product, and you have to pay extra for the other two. I don't mind paying extra, but I don't want them to change it every year or every six months. I need to know what I'm looking at and not worry about it next year."
"I think they need to look into it and improve their signatures. This will help with blocking incoming spam emails."
"Such kinds of things, raised from the point from the objective actually, we are using Fortinet FortiMail. We don't find any kinds of challenge or difficulties, but Fortinet FortiMail is more efficient and more effective for us. I don't know for other client, but for us, Fortinet FortiMail is very effective Like, for instance, if it is possible, let's say some kind of high threat is actually encountered if it could be possible to SMBs in our smartphone, or mobile apps, kinds of thing, if Fortinet FortiMail is available to monitor the thing using from our mobile phone from our smartphone. If such kinds of things are truly included, it will be more or good for us."
"Issues with the current email search functionality."
"They should add a lot of threat-intelligence feeds from different sources - not only from one source (FortiGuard)."
"It can be easier to configure or connect to the cloud to report on the attachments."
"Fortinet FortiMail's pricing could be improved."
"The solution's pricing is flexible and can be adjusted for African utility companies. Microsoft often offers special pricing formulas for African governments and organizations and it is similar to Fortinet FortiMail. In my country, government institutions receive discounted pricing from Fortinet FortiMail."
"The solution could improve by making the UI more user-friendly and increasing spam and threat detection capabilities."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"Our customers sometimes have problems receiving mail."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
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Fortinet FortiMail is ranked 5th in Email Security with 57 reviews while IceWarp is ranked 6th in Email Applications with 15 reviews. Fortinet FortiMail is rated 8.6, while IceWarp is rated 8.6. The top reviewer of Fortinet FortiMail writes "Good GUI and configuring security policies is easy but the pricing needs improvement". On the other hand, the top reviewer of IceWarp writes "A tool that is scalable and can accommodate a large number of users but needs to improve the support it provides to its users ". Fortinet FortiMail is most compared with Cisco Secure Email, Microsoft Exchange Online Protection (EOP), Barracuda Email Security Gateway, Proofpoint Email Protection and Fortinet FortiMail Cloud, whereas IceWarp is most compared with Google Workspace, Microsoft Exchange, Zoho Mail, Zimbra Collaboration and NetFortris Fonality Voice.
We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.