We performed a comparison between Fortinet FortiSOAR and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the unified security console. You can close incidents using Sentinel in all other Microsoft Security portals, when it comes to incident response."
"Microsoft Sentinel enables you to ingest data from the entire ecosystem and that connection of data helps you to monitor critical resources and to know what's happening in the environment."
"The UI-based analytics are excellent."
"The Identity Behavior tab furnishes us with the entire history linked to each IP or domain that has either accessed or attempted to access our system."
"The most valuable feature is the UEBA. It's very easy for a security operations analyst. It has a one-touch analysis where you can search for a particular entity, and you can get a complete overview of that entity or user."
"The UI of Sentinel is very good and easy to use, even for beginners."
"The product can integrate with any device."
"Sentinel is a SIEM and SOAR tool, so its automation is the best feature; we can reduce human interaction, freeing up our human resources."
"The most valuable feature of Fortinet FortiSOAR is the number of available connectors and the simplicity to start to automate."
"It is a scalable solution...The implementation phase of the product was not tough or difficult."
"The solution is easy to implement and includes 450 built-in connectors."
"The product can be automated for network security purposes. The solution offers a great security automation response."
"It's great that the solution is integrated with FortiAnalyzer."
"The good news is that FortiSOAR is not hard to maintain. If you prepared well and deployed strong initially, then maintenance will take half an hour every other week, not more than that. A single person can do it."
"Fortinet FortiSOAR is a very interactive and user-friendly solution."
"The initial setup is straightforward."
"It's stable."
"My favorite feature is the application vulnerability scanner."
"The product has a very simple UI."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"Reduces time to closure and closure metrics for vulnerabilities."
"The ease of use is great."
"We are invoiced according to the amount of data generated within each log."
"It would be good to have some connectors for third-party SIEM solutions. Many customers are struggling with the integration of Azure Sentinel with their on-premise SIEM. Microsoft is changing the log structure many times a year, which can corrupt a custom integration. It would be good to have some connectors developed by Microsoft or supply vendors, but they are not providing such functionality or tools."
"If Sentinel had a graphical user interface, it would be easier to use. I would also like it to be more customizable."
"If their UI was a bit more streamlined and easy to find when I need it, then that would be a great improvement."
"In terms of features I would like to see in future releases, I'm interested in a few more use cases around automation. I do believe a lot of automation is available, and more is in progress, but that would be my area of interest."
"Microsoft Sentinel is relatively expensive, and its cost should be improved."
"Everyone has their favorites. There is always room for improvement, and everybody will say, "I wish you could do this for me or that for me." It is a personal thing based on how you use the tool. I do not necessarily have those thoughts, and they are probably not really valuable because they are unique to the context of the user, but broadly, where it can continue to improve is by adding more connectors to more systems."
"I would like Microsoft Sentinel to enhance its SOAR capabilities."
"Technical support could be improved."
"The UI design of the solution needs to be changed since it can get difficult for a newbie to operate."
"Fortinet FortiSOAR should add more documentation for some use cases."
"The technology and integrations are important so should continue to be enhanced."
"The solution’s pricing could be improved."
"Fortinet FortiSOAR should improve its analysis."
"The solution doesn't connect well with the network devices."
"Fortinet's tech support overall is not great when they are at their best."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The initial setup is difficult."
"It doesn't interact with things very well."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
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Fortinet FortiSOAR is ranked 10th in Security Orchestration Automation and Response (SOAR) with 12 reviews while ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 15 reviews. Fortinet FortiSOAR is rated 7.4, while ServiceNow Security Operations is rated 8.0. The top reviewer of Fortinet FortiSOAR writes "A stable solution that has a number of available connectors and is simple to automate". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Fortinet FortiSOAR is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Swimlane, IBM Resilient and Cisco SecureX, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Swimlane and ThreatConnect Threat Intelligence Platform (TIP). See our Fortinet FortiSOAR vs. ServiceNow Security Operations report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.