We performed a comparison between ServiceNow Security Operations and Swimlane based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The analytics has a lot of advantages because there are 300 default use cases for rules and we can modify them per our environment. We can create other rules as well. Analytics is a useful feature."
"The most valuable features are its threat handling and detection. It's a powerful tool because it's based on machine learning and on the behavior of malware."
"I like the ability to run custom KQL queries. I don't know if that feature is specific to Sentinel. As far as I know, they are using technology built into Azure's Log Analytics app. Sentinel integrates with that, and we use this functionality heavily."
"The data connectors that Microsoft Sentinel provides are easy to integrate when we work with a Microsoft agent."
"The initial setup is very simple and straightforward."
"The automation feature is valuable."
"The main benefit is the ease of integration."
"The solution offers a lot of data on events. It helps us create specific detection strategies."
"The ease of use is great."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"Reduces time to closure and closure metrics for vulnerabilities."
"My favorite feature is the application vulnerability scanner."
"It's stable."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"The most valuable feature of the solution is the support."
"It provides us with a single portal for our logs from different solutions."
"The technical support from Swimlane is very good."
"They're giving us the queries so we can plug them right into Sentinel. They need to have a streamlined process for updating them in the tool and knowing when things are updated and knowing when there are new detections available from Microsoft."
"At the network level, there is a limitation in integrating some of the switches or routers with Microsoft Sentinel. Currently, SPAN traffic monitoring is not available in Microsoft Sentinel. I have heard that it is available in Defender for Identity, which is a different product. It would be good if LAN traffic monitoring or SPAN traffic monitoring is available in Microsoft Sentinel. It would add a lot of value. It is available in some of the competitor products in the market."
"Sentinel can be used in two ways. With other tools like QRadar, I don't need to run queries. Using Sentinel requires users to learn KQL to run technical queries and check things. If they don't know KQL, they can't fully utilize the solution."
"There is room for improvement in entity behavior and the integration site."
"We have been working with multiple customers, and every time we onboard a customer, we are missing an essential feature that surprisingly doesn't exist in Sentinel. We searched the forums and knowledge bases but couldn't find a solution. When you onboard new customers, you need to enable the data connectors. That part is easy, but you must create rules from scratch for every associated connector. You click "next," "next," "next," and it requires five clicks for each analytical rule. Imagine we have a customer with 150 rules."
"If I can use Sentinel offline at home and use it on a local network, it would be great. I'm not sure if I can use Sentinel offline versus the tools I have."
"The performance could be improved. If I create 15 to 20 lines for a single-use case in KQL, sometimes it takes more time to execute. If I create use cases within a certain timeline, the result will show in .01 seconds. A complex query takes more time to get results."
"We do see continuous improvement all the time, however, I haven't got a specific feature that is lacking or not well designed."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The threat intelligence module needs a better dashboard."
"It doesn't interact with things very well."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The stability of the solution has room for improvement."
"The initial setup and deployment are complex."
"We faced a lot of issues with the product’s stability."
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ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 15 reviews while Swimlane is ranked 17th in Security Orchestration Automation and Response (SOAR) with 3 reviews. ServiceNow Security Operations is rated 8.0, while Swimlane is rated 7.6. The top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". On the other hand, the top reviewer of Swimlane writes "Great support, scalable, and easier to code". ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Fortinet FortiSOAR and ThreatConnect Threat Intelligence Platform (TIP), whereas Swimlane is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Fortinet FortiSOAR, Tines and Cyware Fusion and Threat Response. See our ServiceNow Security Operations vs. Swimlane report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
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