We performed a comparison between Google Hangouts and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We use Google Hangouts to chat and exchange some quick information."
"I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."
"The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
"The video call feature is the most valuable."
"Communication platform that's effective in project planning, project status communication, and virtual meetings. Setting it up is straightforward."
"It is easy to use, and we don't need to make a lot of configurations."
"The initial setup is very easy."
"I think that Google Meet allows for easy interaction and has additional features, such as background blurring, among others."
"There are lots of great features available to every user."
"The ability to discuss and share training content would be the most valuable features of Zoom."
"The initial setup is straightforward."
"Overall, Zoom is a good product because we are using it globally, and it is a good way of connecting with everyone globally."
"Zoom has a variety of functions, including setting up virtual offices and virtual office hours. It's a stable and scalable platform with good chat support."
"It's got a simple, easy-to-understand user interface."
"The most valuable features of Zoom are the very stable video and audio, the quality of the voice is good, and it is very easy to connect to the sessions. This is also the reason why we use Zoom."
"The whiteboard capabilities are great."
"The scalability has room for improvement."
"We've noticed the product works better in Chrome and doesn't work as well in Safari browsers."
"In the next release, I would like to see call recording made available."
"It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution."
"I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing."
"The product was quite unstable during the COVID-19 pandemic, especially when we shared our screens, as it often resulted in a black screen."
"Google Hangouts restricts you to those with a Gmail account."
"There could be more precise instructions for beginners using the solution."
"In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay."
"They can make it easier to use and more intuitive. Ease of use is always a key for selling a product."
"Zoom also has an issue with logins. For some reason, especially with institutional accounts, it is common to get kicked out and verification processes don't work all the time."
"The tool must enhance the features it provides."
"I would like to see Zoom integrated with other third-party services."
"There were some security issues early on, however, they have fixed the problem, and now it is fine."
"The solution is not very useful for chat and lacks highlighting functionality."
"I don't have any particular issues, but I think the user interface could be improved. Previously, I used Microsoft Teams, where the chat, video, and audio options were all easily accessible in one place, making the user experience smoother. In Zoom, it's a bit more manual. For example, we must use external chat options like Slack and manually send the Zoom URL link to initiate a chat. In MicrosoftTeams, you can directly call and chat with someone from the contact list simultaneously."
Google Hangouts is ranked 6th in Virtual Meetings with 51 reviews while Zoom is ranked 1st in Virtual Meetings with 201 reviews. Google Hangouts is rated 8.2, while Zoom is rated 8.4. The top reviewer of Google Hangouts writes "A tool for personal use with good screen-sharing capabilities". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". Google Hangouts is most compared with , whereas Zoom is most compared with Webex, Skype for Business, Cisco TelePresence and TeamViewer. See our Google Hangouts vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
