We compared Huntress and Webroot Business Endpoint Protection based on our users reviews.
Our conclusion is that Huntress and Webroot Business Endpoint Protection have simple and convenient setup processes. Huntress is known for its expertise in threat-hunting and its 24/7 SOC, while Webroot is praised for its user-friendly interface. Huntress could improve its reporting and integration with other solutions, while Webroot could enhance its reporting system and integrate better with reliable OTXs. Huntress has generally favorable pricing, while Webroot is considered affordable and cost-effective. Customer support for both products has received mixed feedback, with some users finding it responsive and others experiencing issues.
We primarily focused on the topics below:
The summary above is based on 15 interviews we conducted with Huntress and Webroot Business Endpoint Protection users. To access the interviews' full transcripts, download our report.
"The solution was relatively easy to deploy."
"The product detects and blocks threats and is more proactive than firewalls."
"Fortinet FortiEDR made our clients feel secure and more at ease, knowing that they had an EDR solution that would close the gap in their security posture."
"The setup is pretty simple."
"The main thing is that I feel safe. Because the processes that have been used to get a handle on the attackers are much better than other competitors"
"NGAV and EDR features are outstanding."
"Having all monitoring, response, tracking, and mitigation tools in one dashboard provides our analysts and SOC team with a comprehensive view at a glance."
"It is stable and scalable."
"Huntress' best feature is the threat-hunting expertise that is part of their 24/7 SOC."
"I have found it valuable that this solution is always there and always armed."
"Foothold detection is a valuable feature, acting as a valuable second set of eyes for both us and our clients."
"It is incredibly efficient for our engineering team because Huntress provides all the information needed to fix issues, not just flag them."
"Huntress helps by highlighting potential issues, allowing us to take proactive measures."
"While threat hunting is undoubtedly the most valuable feature, the combination of IP scanning, foothold identification, and canary monitoring has also proven to be incredibly beneficial."
"The EDR product is simple to install. It is low maintenance. All the alerts go to Huntress first, and their analyst team reviews them and sends actionable things our way."
"It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry."
"There aren't any features that really stand out — I just want it to keep malware out of my system. To date, I haven't had any malware in my system."
"I rate the initial setup phase a ten on a scale of one to ten, where one is difficult, and ten is easy."
"Speed"
"It is an easy-to-use and easy-to-configure product."
"It monitors traffic and keeps us from getting ransomware or other viruses."
"The initial setup is not complex at all. It's very straightforward."
"The Webroot cloud console is very powerful."
"Webroot's tech support is pretty good; they've given me some pointers."
"It takes about two business days for initial support, which is too slow in urgent situations."
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"Making the portal mobile friendly would be helpful when I am out of office."
"The support needs improvement."
"The solution's installation from a central installation server could be improved because the engineers had a little bit of trouble getting it installed from a central location."
"We've encountered challenges during API deployment, occasionally resulting in unstable environments."
"I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components."
"There's room for improvement in the quick response time and technical support for integration issues, especially when dealing with multiple vendors."
"One area for improvement in Huntress would be to allow for PSA integration from a specific IP address or hostname for better security measures."
"Their EDR can have increased coverage for Macintosh. They do not fully secure Macintosh computers."
"The Huntress is not a standalone solution. It really needs to be used with something else such as Microsoft Defender or another antivirus solution. It would be nice to see the product fleshed out by the Huntress team and include the antivirus solution part as well. I want it to be a full-fledged XDR product. It would push the tool to a higher price range but it would be nice to see the fleshed out features. I want them to integrate more features from the XDR realm."
"Huntress' Process Insights feature could benefit from more robust search and filtering capabilities."
"I would like the API to be a little better. They are getting there."
"I am anxiously watching to see how they evolve their MDR for Office 365. If anything, I would like more automated remediation capabilities in their MDR for Office 365."
"The application control system could benefit from improvements in identifying and managing both whitelisted and blacklisted applications."
"The solution's UI is an area with certain shortcomings that need improvement."
"There should be a Webroot Business Endpoint Protection mobile app."
"We need to have a stronger defense against CryptoLock and other attackers."
"Since they're dealing with multi-core environments now, the best option would be for them to enhance the product so that the product can automatically do an assessment on the machine."
"An updated UI would be nice, but is not hardly used."
"Reporting system could be improved."
"It needs to improve the problems with the faster connection, and have a huge reduction in false positives."
"I'm not happy with Webroot Business Endpoint Protection, for only one reason. It seems that it slows down my interface when I'm doing programming in Microsoft Access, tremendously."
"I want Webroot to be easier to use and set up. It is not very intuitive."
More Webroot Business Endpoint Protection Pricing and Cost Advice →
Huntress is ranked 13th in Endpoint Protection Platform (EPP) with 12 reviews while Webroot Business Endpoint Protection is ranked 34th in Endpoint Protection Platform (EPP) with 30 reviews. Huntress is rated 9.4, while Webroot Business Endpoint Protection is rated 8.2. The top reviewer of Huntress writes "Is the easiest tool we've ever deployed, is cost-effective, and significantly improved our security posture". On the other hand, the top reviewer of Webroot Business Endpoint Protection writes "Lightweight and not hard to set up however, does not offer good reporting". Huntress is most compared with SentinelOne Vigilance, Blackpoint Cyber MDR, CrowdStrike Falcon Complete, Arctic Wolf Managed Detection and Response and Sophos MDR, whereas Webroot Business Endpoint Protection is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, HP Wolf Security, SentinelOne Singularity Complete and Cynet. See our Huntress vs. Webroot Business Endpoint Protection report.
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