We performed a comparison between IBM BPM and IBM Business Automation Workflow based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Technical support is good. They are very responsive. It is usually me who takes more time to get back to them than they take to get back to me, which is good."
"Overall, I'm satisfied with the product. If you compare it with other products, it's probably not as easygoing or as simple to implement as the rest. But after you get used to it, it works. It has a lot of capabilities and potential, but the people, who come from different technologies, have some difficulty getting used to the way of working with IBM products."
"By automating several tasks, we have already reduced a lot of work for the business."
"The Process Designer is good. We like how we can drag and drop and link the processes up, that works out great for us."
"Scalability is good. In the time that I have been there, we have added more JVMs to help with the increased workload, so it does scale."
"I liked its robustness the most. It was a very robust platform in my experience. It seemed like a very stable and powerful tool for handling lots of concurrent users and hammering at the system."
"Enabled us to convert most of the paper-based work into an automated workflow process, and some of them were converted into straight-through processing, with no human interaction involved whatsoever."
"It has reduced a lot of manual errors and processes."
"One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like rules within the workflow and then the integration with RPA."
"IBM Business Automation Workflow is stable because the different infrastructure elements, such as the OS and middleware have been used for a long time."
"IBM Business Automation Workflow provides a seamless streamlined collaboration within the organizations."
"The most valuable feature is automation, which is quite strong and we are quite happy with it."
"The dashboards are helpful because you can display reports directly on your screen."
"It is the only product that includes capture content management and a process suite, as well as rules in RPA."
"This is a low-code software where you can just drag and drop on the user interface. There are also a lot of quality integrations such as TMS."
"It helps develop applications very quickly. Once clients get used to it and familiar with the methodology, then they don't feel so locked in. It is able to add this element of agility to our clients' software development lifecycle. That is my favorite thing about it: You're not so locked in as you used to be when developing applications."
"Could increase vulnerability and security patches to make it more robust."
"I would like to see more inclusion of RPA technologies. If we have more manual processes, we can use robotic process automation and integrate that in with the solution."
"The price and the overall installation process could be improved."
"There is room for improvement in the stability."
"We would like better performance and more visibility on each step of the tool."
"This is technology, and there's always room for improvement. It would be better to have a single solution. Trying to have an overview in terms of this solution brings together the concepts of BPM processes, customer journeys, and an automation part for KPIs. All of this working together and coming up with a single solution with privacy is more commercial than anything else."
"The constant switch between Eclipse and its web versions can be annoying and confusing."
"The initial setup process is complex for basic users."
"The development UI is sometimes a little slow."
"IBM Business Automation Workflow is not a very user-friendly solution."
"Sometimes, we feel like we are not getting the full features of the content management capabilities."
"In terms of improvement, it could be less complex."
"I feel that the features are not user-friendly."
"The UI of the solution is not good. They should work to update the solution and make it better and fresher."
"While everything is integrated into one platform, I'd like guidelines on when and how to use ODM. This applies not only to implementation but also to automation processes. Additionally, proper instructions should be provided when installing on the cloud."
"The main improvement would be to make it easier to implement and deploy so that customers can kick it off and run quickly."
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IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews while IBM Business Automation Workflow is ranked 13th in Business Process Management (BPM) with 22 reviews. IBM BPM is rated 7.8, while IBM Business Automation Workflow is rated 7.8. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of IBM Business Automation Workflow writes "Good for case management, integration capabilities but lacks stability". IBM BPM is most compared with Camunda, Appian, Pega BPM, Apache Airflow and ServiceNow Orchestration, whereas IBM Business Automation Workflow is most compared with Camunda, Apache Airflow, AWS Step Functions, IBM Case Foundation and Nintex Process Platform. See our IBM BPM vs. IBM Business Automation Workflow report.
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