Jitterbit Vinyl vs ServiceNow comparison

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Jitterbit Vinyl

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Jitterbit Vinyl and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Jitterbit Vinyl vs. ServiceNow Report (Updated: May 2024).

Jitterbit Vinyl vs. ServiceNow

May 2024

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Helped 787,061 peers since 2012

Categories and Ranking

Jitterbit Vinyl

Ranking in Rapid Application Development Software

20th

Ranking in No-Code Development Platforms

6th

Average Rating

8.8

Number of Reviews

Ranking in other categories

Low-Code Development Platforms (16th)

ServiceNow

Ranking in Rapid Application Development Software

4th

Ranking in No-Code Development Platforms

1st

Average Rating

8.4

Number of Reviews

212

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st)

Market share comparison

As of June 2024, in the Rapid Application Development Software category, the market share of Jitterbit Vinyl is 0.3% and it increased by 76.9% compared to the previous year. The market share of ServiceNow is 12.7% and it increased by 39.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software

Unique Categories:

Low-Code Development Platforms

0.5%

Help Desk Software

27.2%

IT Asset Management

20.6%

Featured Reviews

reviewer1944006

General Manager at lipstream Financial

Aug 20, 2022

Great user interface, easy to connect to third-party APIs, and offers excellent support

At this point, we have not found any limitations with Vinyl. They seem to stay one step ahead by coming out with new features regularly. These features are typically more technical in nature. When designing the user interface, there are many built-in features; however, Vinyl could use some more extensive design elements that are used in marketing, such as Canva or Web design tools. These would allow for more extensive design elements to be added more easily. As one can expect, no one can know your business better than yourself, so testing and QA are crucial to success. Anything they can do to assist in this area would be a plus.

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Mangesh Shaharkar

TM at Tech Mahindra Limited

Dec 11, 2023

A versatile platform with efficient workflow automation and extensive customization capabilities that streamlines business processes, enhances collaboration, and offers comprehensive IT service manage

I have been exploring the wireless designer service on ServiceNow Although verbal explanations may be challenging, I can provide detailed comments and notes in the code. This facilitates collaborative learning in the catalog domain, making understanding various efforts and products simpler. It's…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Vinyl has been a game changer in how we can now quickly deploy key features and new products."

"We find it is easy to learn and use, and the user interface is easy to pick up. We have trained some of our own people to be able to do apps with VINYL. Therefore, we can turn things around quickly."

"The feature that I find most valuable with Zudy VINYL is how flexible it is. There are so many ways that you can connect data to it and there are so many features that are out-of-the-box that make the product very flexible and easy and easy to work with. It's got a great user interface which makes it a nice looking product that our employees are able to engage with quickly."

"It is very scalable from its licensing to design. We have not had any performance issues when scaling."

"It gives us an accurate idea of where we stand as a business, on many different levels. It also gives our sales department more of an idea of how they are doing for the month, every month. And it gives us more capabilities within our systems, to pull information out."

"Maintenance is very minimal. With our live production applications, they just don't break, which is great. We love that. There's zero-to-little maintenance required."

"It's extremely easy to use in getting into the IDE and then back down to your applications, and getting from your applications to your pages, and navigating through all your tables. That's very simple and pretty intuitive."

"It's customizable to whatever you see might use it for... It's very user-friendly, and the front-end is exactly what we need to see, very simple. It can get more complicated too, if those are the needs."

More Jitterbit Vinyl pros

"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."

"Data in reports and dashboards are easily accessible."

"HR Case Management and Customer Service Management are two of the key areas which clients are using."

"Remote access is most valuable."

"It enables us to meet SLAs, track issues across the environment, and report those issues."

"I have found that sorting and grouping functions are particularly useful."

"The solution has very good automation tools."

"We have found change management and CMDB to be very useful."

More ServiceNow pros

Cons

"I'd like to see the next release of VINYL have more user interface solutions to it, so that it could be a more user-friendly product on the front end for the customers that are utilizing the tool. We didn't have a solution to help automate all of our reporting in the past which identified the need to make sure that we could tap into our data sources and automate all of our reporting, which is exactly why we needed the tool."

"It might help if they put out different types that would provide different ways to view the data. I'd like to see more on that."

"During the initial rollout, the text editor wasn't 100% what we were looking for, but we were able to get the job done. After some discussions and finding ways to use different plugins during the short term, Zudy actually came back a few months later and said that they have integrated a standard product into their text editing that checked all the boxes for us."

"I don't have a lot of negative things to say about the platform. One of the things we joke about, because it is very minor in detail, is that as with any platform, when you're hosting a live webinar on a GoToMeeting or a Zoom, everything slows down a little bit. So when you're doing a live demo internally with folks, the platform can go a step slower. That's not necessarily just a Zudy thing."

"I would love to have the home screen a little more customizable because, as we're building more and more reports, it would be nice to have more options in how they're organized on the screen."

"The ease of use for individuals to self-serve could be improved. The solution is no-code, but there is still a decent learning curve associated with the product and some app design principles necessary before people can self-serve."

"Perhaps the UI could be improved."

"The interface has had a lot of changes to it. It is better than it was before. However, with the subqueries in particular, this has been the most difficult part of the interface."

More Jitterbit Vinyl cons

"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."

"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."

"The product’s standard user experience is not the best."

"Creating service catalog forms could be made easier."

"It's not user-friendly by default, but it can be customized to be customer-friendly."

"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."

"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."

"I would like to see Advanced Intelligent Automation."

More ServiceNow cons

Pricing and Cost Advice

"The pricing and the licensing of Zudy are reasonable. Pricing is always a tricky thing. It could be a little simpler, but they're doing well. I'm happy with it."

"We also pay for the managed services help that we get from them. But, to me, it is a very effective cost model. Licenses are relatively inexpensive, then you pay by the drink in terms of the managed services that you are going to need, which has been great. We figure out where we want to apply those services and try to be pretty diligent about managing the costs there."

"Pricing was actually one of the things that drew us to the product initially... the way it was licensed at the time, I got a flat monthly fee from Zudy for the Vinyl product, which allowed me to basically have unlimited use of it... We have an annual license, we pay monthly. It's very competitive and very worthwhile given the return we get out of it."

"I feel the product’s pricing is a good value. The licensing model is very straightforward. You license the platform and you can build however many solutions you want with it."

"Our licensing costs are approximately 100K annually, and from my perspective, that really is quite the value with the flexibility and what we're getting from the product."

"We haven't really had any issues with pricing. Like with any good partnership, you're paying a fair and good price for a good product. That's where great partnerships are developed, when one side doesn't feel like they won in a deal; when both sides feel like they won. That's where we are with Zudy VINYL."

"Pricing is less than the cost of a consultant and the value you receive is much greater."

"Pricing and licensing are expensive."

More Jitterbit Vinyl pricing and cost advice

"The licensing expenses are excessively high."

"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."

"ServiceNow is an expensive solution."

"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."

"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."

"It is very expensive because it is a big organization. You have to pay for additional things."

"The price is okay for us. It's reasonable."

"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."

More ServiceNow pricing and cost advice

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Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.

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787,061 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Government

Educational Organization

22%

Computer Software Company

11%

Financial Services Firm

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Zudy VINYL?

The ZPM system enables us to organize projects and monitor their progress. The ease of logging into the VINYL app to test new features makes testing smoother, and we feel more involved in the crea...

What is your experience regarding pricing and costs for Zudy VINYL?

Payment processing has changed since Jitterbit acquired Zudy. We previously cut checks, but we are no longer allowed. This has made paying for the service more complicated, but the issue is being r...

What needs improvement with Zudy VINYL?

Some aspects of VINYL are limiting from a B2C standpoint. For example, it would be nice to have more flexibility with what the VINYL parameters allow us to develop within the app. It is difficult t...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

Microsoft Power Apps vs Jitterbit Vinyl

Comparisons

Compared 58% of the time

OutSystems vs Jitterbit Vinyl

Compared 22% of the time

QuickBase vs Jitterbit Vinyl

Compared 20% of the time

More Jitterbit Vinyl Competitors

BMC Helix ITSM vs ServiceNow

Compared 10% of the time

Microsoft Power Apps vs ServiceNow

Compared 10% of the time

Pega BPM vs ServiceNow

Compared 9% of the time

Appian vs ServiceNow

Compared 4% of the time

IBM Maximo vs ServiceNow

Compared 4% of the time

More ServiceNow Competitors

Product Reports

Download Jitterbit Vinyl product report

Jitterbit Vinyl

June 2024

Download ServiceNow product report

May 2024

Learn More

Jitterbit

Overview

Jitterbit's Vinyl (previously Zudy) is an enterprise low-code application platform that makes it easy to build scalable, end-to-end apps that are easily integrated with new and existing systems. Designed for large enterprises to solve complex business problems at scale, Vinyl empowers anyone to create fully integrated, bi-directional applications in weeks. Powerful enough for Full Stack Developers, intuitive enough for Citizen Developers/Business Technologists, Vinyl empowers you to create secure apps that run on any device, automate any business process, and integrate any data source without coding.

Create fully integrated, bi-directional applications
Utilize guided development and visual rule builders
Predictable pricing with no per-user fees
Integrate the entire ecosystem without impacting source data
Protect apps with enterprise-grade security
Integrate real-time data
Deploy apps via enterprise cloud, on-premise or hosted
Improve customer digital experience

For more information: www.jitterbit.com/product/viny

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

Aetna, Alnylam Pharmaceuticals Inc., Alvarez and Marsal, Audacy, Barstool Sports, Brooks Brothers, Cal-Maine Foods Inc., CNH Financial, Collette Travel, Darn Tough Vermont, DXL, Fresh Direct, iHeartMedia, Intra-Cellular Therapies, JBS Foods, J.Crew, Kraft Sports Group, MEMIC, New England Patriots, PGT Trucking Inc., United Healthcare, Worley

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow