We performed a comparison between Kaseya VSA and Pulseway based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The training that we received was quite good."
"The remote support is the most valuable aspect of the solution."
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"The ease of access and ease of use was great."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The patching is very efficient and we can rely on the alerts that we receive."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"The setup is simple."
"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"The solution has great workflow and server modules."
"It gives you remote control and has a mobile app."
"The user interface is somewhat outdated."
"It's very difficult to update the third-party software on every device."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"The agent-based monitoring solution can be improved."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"I would like to see improved virtual infrastructure management."
"It never functioned as intended."
"The audit and KNM tools could improve."
"There are some bugs or glitches."
"They have good technical support but it's not excellent."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"The solution does not allow you to make a script for just one customer."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Pulseway is ranked 13th in Remote Monitoring and Management (RMM) with 6 reviews. Kaseya VSA is rated 7.6, while Pulseway is rated 8.6. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Pulseway writes "A solution with a great monitoring system and ability to control access remotely". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Zabbix, whereas Pulseway is most compared with Zabbix, Microsoft Configuration Manager and PRTG Network Monitor. See our Kaseya VSA vs. Pulseway report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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