LogMeIn Central vs LogMeIn Rescue comparison

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LogMeIn Logo
909 views|609 comparisons
100% willing to recommend
LogMeIn Logo
2,398 views|1,521 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between LogMeIn Central and LogMeIn Rescue based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).
To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: June 2024).
772,649 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great.""Using the product, we provide a quicker response when supporting customers.​""The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all.""The alerts are helpful.""LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features.""The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks.""It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity.""One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

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"The time it takes to troubleshoot one of our users is cut significantly.""Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.""​The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away.​""It is very straightforward to set up, use, install, and transfer sessions.""​Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone.""I will say 100% in five years, I do not think we have had to use technical support for anything.""It works with different operating systems, I can connect to a PC or Mac.""It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."

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Cons
"It is easy to get locked out, which is something that needs to be improved.""Sometimes it just fails to load.""There are some screens that are just ugly and difficult to manipulate.""They should provide intermediate device limit options for the users.""It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible.""LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy.""Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model.""Our clients are having issues with printing."

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"They need to combine computer and mobile end-user support to be a more streamlined experience.""I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it.""We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap.""You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost.​""The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved.""I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system.""They need to improve their technical support.""Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, ​it's always a problem."

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Pricing and Cost Advice
  • "It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"
  • "It really is an expensive product for me.​"
  • "Pricing is a little on the expensive side, compared to what TeamViewer has offered."
  • "It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."
  • "Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."
  • "The price is a little high but it's competitive. The licensing process is fairly easy."
  • "It's probably worth the value, but the price increases over the last five years are getting harder to justify."
  • "We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."
  • More LogMeIn Central Pricing and Cost Advice →

  • "The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."
  • "It is ​on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.​"
  • "Look at the different plans they have. Do not pay for a plan you do not need.​"
  • "The pricing is a little on the higher side, though.​"
  • "Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
  • "The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."
  • "It's definitely worth the value."
  • "​The rescue model is licensed by user."
  • More LogMeIn Rescue Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower device limit plans.
    Top Answer:LogMeIn is a remote tool that I use for remote solutions.
    Top Answer:On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
    Top Answer:The solution’s pricing could be improved.
    Ranking
    Views
    909
    Comparisons
    609
    Reviews
    1
    Average Words per Review
    199
    Rating
    10.0
    13th
    out of 59 in Remote Access
    Views
    2,398
    Comparisons
    1,521
    Reviews
    1
    Average Words per Review
    211
    Rating
    9.0
    Comparisons
    Learn More
    Overview
    LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

    LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

    Free Trial

    Sample Customers
    Au Bon Pain, BELL (Building Educated Leaders for Life)
    Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
    Top Industries
    REVIEWERS
    Computer Software Company33%
    Government22%
    Non Profit22%
    Performing Arts11%
    VISITORS READING REVIEWS
    Computer Software Company10%
    Manufacturing Company8%
    University8%
    Financial Services Firm6%
    REVIEWERS
    Computer Software Company38%
    Retailer25%
    Translation And Localization Position13%
    Manufacturing Company13%
    VISITORS READING REVIEWS
    Manufacturing Company13%
    Computer Software Company11%
    Financial Services Firm9%
    Construction Company8%
    Company Size
    REVIEWERS
    Small Business93%
    Midsize Enterprise7%
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise20%
    Large Enterprise44%
    REVIEWERS
    Small Business75%
    Midsize Enterprise8%
    Large Enterprise17%
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise13%
    Large Enterprise57%
    Buyer's Guide
    Remote Monitoring and Management (RMM)
    June 2024
    Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: June 2024.
    772,649 professionals have used our research since 2012.

    LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. LogMeIn Central is rated 8.6, while LogMeIn Rescue is rated 9.0. The top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". LogMeIn Central is most compared with TeamViewer, NinjaOne, Microsoft Configuration Manager, Atera and Datto Remote Monitoring and Management, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, VNC Connect and LogMeIn Pro.

    We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.