We performed a comparison between Nagios XI and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the dashboard, where I can have a single screen that provides a summary for hundreds of servers."
"Nagios is stable and it's easy to use the monitoring software, which is why we chose this product."
"The solution is pretty stable."
"Since this is an open source technology, if we are capable of writing the plugins in any scripting language, this product allows us to monitor anything we want."
"It is an open-source platform with valuable features for performance and stability."
"The most useful aspect of this solution is the ability to customize it for the client agent."
"Nagios XI helps us monitor the bandwidth of the internet connection, HTTP, DNS, active directory services, and exchange data availability. We have multiple servers to monitor databases, availability of servers, and ping."
"The dashboard allows you to see what's going on in the overall system."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The way this solution has helped us is that it improved our communication."
"Provides everything in one solution."
"Their Event Management is very good."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The scalability of ServiceNow is good."
"I would like to see support for notification via SMS."
"Nagios XI can improve its GUI for users with a new look."
"The way Nagios displays information isn't easy for a new user to understand. It's not intuitive enough. You need to read some tutorials or be trained to understand what it's displaying. Also, I think it needs more features to improve network visibility because there are some things you can't detect."
"Open-source software is usually not user-friendly."
"It can be quite difficult to know which drivers and agents to use when setting up."
"The product does not have SAP monitoring."
"Nagios XI can improve network and hardware monitoring, these parameters should be simplified to allow usage for monitoring. Additionally, if there was automatic reporting it would be helpful."
"Technical support is an area that needs improvement. It is not available 24/7."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The product needs to add a workflow insight tool."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"I advise others not to customize a lot while using the solution."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The setup and deployment could be simplified, and the pricing could improve."
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Nagios XI is ranked 9th in IT Infrastructure Monitoring with 54 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Nagios XI is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and Icinga, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Nagios XI vs. ServiceNow IT Operations Management report.
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