Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Average Rating
8.6
Number of Reviews
152
Ranking in other categories
Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (3rd)
Scout APM
Ranking in Application Performance Monitoring (APM) and Observability
31st
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the Application Performance Monitoring (APM) and Observability category, the market share of New Relic is 7.1% and it decreased by 31.8% compared to the previous year. The market share of Scout APM is 0.2% and it increased by 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
Unique Categories:
Network Monitoring Software
2.3%
IT Infrastructure Monitoring
4.5%
No other categories found
 

Featured Reviews

LS
Jun 20, 2023
A stable and scalable APM tool that needs to improve its documentation and logging capabilities
Regarding use cases, we use it for app support. So basically, we use the APM module, and we also use it for monitoring It has helped my organization to dive deeper into the application using the APM module is very helpful. So when we're looking for problems of why an app is behaving incorrectly,…
Antonio_Barros - PeerSpot reviewer
Jun 6, 2022
Great visibility and reliability with fair pricing
Today, it's all about observability. There is a digital environment and I'm not just taking care of the application. I'm also looking at the application, process, cloud, cloud service, microservices, et cetera. Everything that is around the digital performance environment, I can see. It is a…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"End-user Synthetics and monitoring are very good."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"It is a software solution as a service, so I don't have to manage it on-premise."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"It offers helpful user metrics so we can learn more about the user experience."
"The product can scale."
 

Cons

"The price needs improvement."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"The connectivity between legacy and newer cloud applications is not great."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"I can't recall coming across any missing features."
 

Pricing and Cost Advice

"The detection piece of it brings us a big return on investment."
"The price depends on how many agents you want."
"Pricing is better with New Relic APM than Dynatrace."
"The solution is less expensive than AppNeta."
"This solution required a license and it is better than some other competitors."
"Cost is significant with a lot of extras."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
Information not available
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Top Industries

By visitors reading reviews
Educational Organization
30%
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
5%
Computer Software Company
18%
Retailer
16%
Financial Services Firm
9%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic?
It allows the restriction of privileges and control of users.
What needs improvement with New Relic?
The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.
What is your experience regarding pricing and costs for Scout APM?
Users pay for licensing on a yearly basis. In general, the pricing is great. It's very reasonable.
What needs improvement with Scout APM?
I can't recall coming across any missing features. Its capabilities are pretty broad.
 

Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Chargify, Synctree, Aptuitiv, Barnes and Noble, Journey, Geosnapshot, Kongregate, PaperTrail, Adobe, SendGrid, Sentry
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability. Updated: May 2024.
787,061 professionals have used our research since 2012.