We performed a comparison between Notion and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Knowledge Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can install it on mobile phones, making it feasible to manage productivity."
"The product is easy to use and has good responsiveness."
"The ability to structure data is one of the most essential functions of Notion."
"The product has a valuable feature for databases. It has a table and a calendar view and saves various documents in the system."
"The product is easy to use and has good responsiveness."
"I like the high level of customization in Notion."
"The initial setup is easy."
"Notion is a great tool for note-keeping and note-sharing."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"Zendesk Support has a lot of good APIs."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"The product offers very good management. It has a great ability to assign tickets based on content."
"It is a scalable solution."
"It's a very stable tool, very powerful."
"The stability has been very good."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"There could be an automation feature included in the product."
"There could be an automation feature included in the product."
"Adding more color options to the application would enhance its usability and flexibility, allowing users to better customize their content"
"Notion's UI could be better."
"It is complicated to connect Notion with external systems."
"One area for improvement in the solution is the absence of integrated charts."
"Notion's UI needs improvement."
"The linked view of database, along with the sharing and permission settings, are areas with shortcomings in the solution that need improvement."
"The price of the solution should be reduced."
"It needs to improve in terms of its flexibility, price, and installation."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"The solution could integrate better with QR codes from some websites such as Facebook."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"You couldn't give administrative access to new hires."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"It wasn't easy to set up so we're only using a third of all of the features,"
Notion is ranked 5th in Knowledge Management Software with 8 reviews while Zendesk is ranked 2nd in Knowledge Management Software with 57 reviews. Notion is rated 8.0, while Zendesk is rated 8.2. The top reviewer of Notion writes "Highly-recommended and customizable solution for extensive data management". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Notion is most compared with Bitrix24, Microsoft Project and Wrike, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Notion vs. Zendesk report.
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