OpenText Content Manager vs OpenText Extended ECM comparison

OpenText Content Manager vs. OpenText Extended ECM

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Helped 787,061 peers since 2012

Categories and Ranking

OpenText Content Manager

Ranking in Enterprise Content Management

10th

Average Rating

7.6

Number of Reviews

Ranking in other categories

File Archiving (5th), Document Management Software (5th)

OpenText Extended ECM

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (13th)

Market share comparison

As of June 2024, in the Enterprise Content Management category, the market share of OpenText Content Manager is 3.2% and it increased by 7.3% compared to the previous year. The market share of OpenText Extended ECM is 11.4% and it decreased by 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Unique Categories:

File Archiving

4.2%

Document Management Software

9.5%

Content Collaboration Platforms

1.8%

Featured Reviews

Giovanny-Buitrago

Area Director at Avvale

Feb 22, 2024

A solution for managing content with low maintenance

The solution is for managing content where users want to keep and secure documents, with records management functionalities to streamline document workflows. It involves adding metadata to organize content and establishing connections between documents, facilitating efficient information…

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MatthewSmith2

Senior Account Manager at Syntergy

Oct 20, 2023

Has the ability to add metadata and use that to categorize information, but its user interface could be improved

If done right, the integration of OpenText Extended ECM with applications like Microsoft 365 or Salesforce helps eliminate content silos in our organization. The elimination of content silos has made our operations smoother and more efficient. The range of Extended ECM's integrated capabilities in addressing complex use cases is pretty good. OpenText Extended ECM has helped connect our content to our business processes. This connection between our content and business processes makes things more efficient and removes barriers. OpenText Extended ECM has helped increase our organization's productivity by about 25%. Overall, I rate OpenText Extended ECM a seven out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."

"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."

"It has a robust search but has often been difficult for people to learn."

"The product can be integrated with different solutions."

"An advantage is integration with your IP directory."

"I did not face issues with the product's scalability...The solution's technical support is good."

"It's a very good solution."

"Simplicity to roll out, features available, customization options."

"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."

"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."

"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."

"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."

"An SAP user can store documents directly into OpenText without a connector."

More OpenText Extended ECM pros

Cons

"Due to very limited use in the industry, vendor and contract support are hard to find."

"The product could improve its scalability."

"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."

"The ease of use should be addressed."

"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."

"The stability of the solution is an area of concern where improvements can be made."

"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."

"OpenText Extended ECM's user interface could be improved."

"We are looking for new, advanced UI features. Currently, the UI does not look great."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"The solution should work better with partners and be more developer-friendly."

"Pricing could be improved and the stability or the performance needs improvement, which is very important."

"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."

"The initial setup can get really complicated, and it takes time."

More OpenText Extended ECM cons

Pricing and Cost Advice

"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."

"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."

"The fees incurred are for the licensing and maintenance."

"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"OpenText Extended ECM is an expensive solution."

"The product is pricey."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"The solution is expensive."

"Both Open Text ECM and IBM File share are expensive."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

More OpenText Extended ECM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.

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787,061 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

21%

Computer Software Company

14%

Financial Services Firm

Healthcare Company

Government

13%

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Micro Focus Content Manager?

An advantage is integration with your IP directory.

What is your experience regarding pricing and costs for Micro Focus Content Manager?

The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs. You will have to pay more...

What needs improvement with Micro Focus Content Manager?

Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolon...

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the lo...

What needs improvement with OpenText Content Suite Platform?

We make iterations on it. Every year, they usually ask for some small things. Overall, they are pretty happy with it. Being the IT person here, I do think there are areas for improvement, but both ...

SharePoint vs OpenText Content Manager

Comparisons

Compared 31% of the time

OpenText Documentum vs OpenText Content Manager

Compared 13% of the time

IBM FileNet vs OpenText Content Manager

Compared 13% of the time

Microsoft Purview Records Management vs OpenText Content Manager

Compared 7% of the time

Box vs OpenText Content Manager

Compared 4% of the time

More OpenText Content Manager Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 25% of the time

SharePoint vs OpenText Extended ECM

Compared 21% of the time

IBM FileNet vs OpenText Extended ECM

Compared 13% of the time

Hyland OnBase vs OpenText Extended ECM

Compared 7% of the time

Alfresco vs OpenText Extended ECM

Compared 6% of the time

More OpenText Extended ECM Competitors

Product Reports

OpenText Content Manager

Download OpenText Content Manager product report

OpenText Extended ECM

Download OpenText Extended ECM product report

Also Known As

Micro Focus Content Manager, HPE Records Manager, HPE Content Manager

OpenText Content Suite Platform, OpenText Core Share

Learn More

OpenText

Overview

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

Sample Customers

Missouri State Courts

ATCO Australia, MSIG Asia, Orica, Salt River Project

OpenText Content Manager vs. OpenText Extended ECM