We performed a comparison between Salesforce Commerce Cloud and SAP Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is quite stable."
"There is a good community of developers for the platform."
"Not having to worry about maintaining one's own infrastructure."
"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"I find the reports to be the solution's most valuable feature."
"The ease of customization is valuable."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"The tool supports multiple currencies."
"The tool has good performance."
"The user interface can be customized."
"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"Hybris offers a platform designed for speed."
"There could be more product integration in the ERP space."
"There is space to have better communication with other kinds of platforms."
"Needs better access to code and customizability of the solution."
"Pricing is a disadvantage because it is expensive."
"There is always room for improvement with any solution."
"Salesforce's technical support is not as good as Elastic Path."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
"A public cloud solution of this software would open great possibilities."
"The stack needs to be improved; they need to start using more new technologies."
"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."
"The support team should improve the response time."
"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."
"The learning curve is high."
"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while SAP Commerce Cloud is ranked 2nd in eCommerce Platforms with 18 reviews. Salesforce Commerce Cloud is rated 7.8, while SAP Commerce Cloud is rated 8.0. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of SAP Commerce Cloud writes "A scalable tool that can be integrated with any platform ". Salesforce Commerce Cloud is most compared with Adobe Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce, whereas SAP Commerce Cloud is most compared with Shopify, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud. See our SAP Commerce Cloud vs. Salesforce Commerce Cloud report.
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