We performed a comparison between ServiceNow IT Operations Management and VMware Aria Operations based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the tool's CMBD connection with Discovery. The solution is also flexible."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The scalability of ServiceNow is good."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"Provides everything in one solution."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The asset management tools are very valuable."
"I like the monitoring aspect. One of the biggest things in our environment is being able to see what the entire vCenter environment looks like. The health status, being able to determine when we're having issues with resources, utilization, memory, or CPU."
"From a scalability perspective, the nice thing about vROps is it's more of a horizontal scale model. As our workloads increase, as our vCenters and different environments grow, vROps is easy to scale to consume that capacity by just adding another node. That can help. It keeps it from getting bogged down from not having enough resources. We can easily add a node in, it takes the additional load, and keeps up with our growth."
"What I find most valuable is its simplicity, which allows us to seamlessly migrate views from one physical server to another, be it due to resource overloads or transitioning from one set of disks to another."
"They keep improving and updating their apps over time."
"All our capacity management and capacity planning processes are based on vROps. Without this tool, we are unable to predict what we need, at what time we need to purchase new hardware, whether we should upgrade, etc."
"It allows me to see how my entire infrastructure is performing in a simplified manner."
"It's very easy to use and very stable. Scaling up for future use will be no issue with this solution."
"When there is an issue at the disk level in vSAN, vROps gives us an alarm that the issue is happening on particular disks. Other solutions cannot give this type of alert for vCenter. Even vCenter cannot give that type of information."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The solution’s licensing cost could be improved."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The setup and deployment could be simplified, and the pricing could improve."
"It was not intuitive and user-friendly in the versions leading up to 6.5."
"It needs dashboards that we can present at the executive level. The GUI, overall, could be better."
"The whole interface is like an information overload, it just bombards me with messages, warnings, and alerts. When I follow through on the majority of these messages, I realize that I'm really just wasting time because they're not really real problems."
"The prebuilt dashboards are easy to use, but if you want to create your own, it is not so easy. It is the same for reports."
"Lately, the chargeback site has improved, but it could be simpler. You need to create your own dashboards. It should be simple to get a virtual machine and break down the compute and storage costs."
"In terms of user-friendliness, there are a lot of areas that take a lot of time to research and figure out what the information is actually telling me, so that I know how to better use the product and troubleshoot issues that I see. It would be nice if they could fine-tune the user-interface a little bit."
"We integrated vROps with vRealize Log Insight, but it was not helpful to me. It was not giving me any good data."
"For the most part, we have found it to be user-friendly. It has gotten better over time since the first version of vROps that I used. The interface has really improved since then."
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ServiceNow IT Operations Management is ranked 10th in Cloud Management with 35 reviews while VMware Aria Operations is ranked 2nd in Cloud Management with 360 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and IBM Tivoli NetCool OMNIbus, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and Red Hat Ansible Automation Platform. See our ServiceNow IT Operations Management vs. VMware Aria Operations report.
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