We performed a comparison between SolarWinds NPM and Spiceworks based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features in SolarWinds NPM are the network search and diagnostic tools."
"Being able to easily, and quickly obtain disc space statistics from servers and determine how much was free or used on various volumes."
"It covers everything from end to end, from the standpoint of endpoint machines and the routers and switches. The switch port also comes there."
"The initial setup was straightforward. We deployed the solution from new and completed the upgrades."
"What I've found most valuable about the solution is that it's scalable."
"We can proactively fix historical issues, so we won't face those problems in future."
"We don't have any issues with the stability of SolarWinds NPM."
"SolarWinds' network and server application monitoring features are strong."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"The most valuable features are the inventory and personalization."
"Tickets by e-mail, with actions by hastag."
"The solution is very stable. It's reliable and efficient."
"Currently lacks integration with SMS services."
"I would like to have a Syslog server module for this product. That would make the solution better."
"GUI needs improvement with a more graphical dashboard."
"The reporting module that got integrated into the system itself, used to be a standalone solution and I preferred that."
"My team has had a lot of issues with support."
"The solution's network discovery and node addition processes need more work."
"Scalability is a bit tricky because it requires more gateways in order to get the performance you may need. It also requires a lot of licensing."
"Sometimes there are issues when upgrading to a new version of the product."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"Sometimes, it can be difficult to integrate what you need."
"The GUI must be improved."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 147 reviews while Spiceworks is ranked 33rd in IT Infrastructure Monitoring with 47 reviews. SolarWinds NPM is rated 8.2, while Spiceworks is rated 7.8. The top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and Zoho Desk. See our SolarWinds NPM vs. Spiceworks report.
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