TeamViewer vs Webex comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

TeamViewer
Ranking in Virtual Meetings
3rd
Average Rating
8.6
Number of Reviews
85
Ranking in other categories
Remote Access (1st)
Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Number of Reviews
121
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the Virtual Meetings category, the market share of TeamViewer is 4.4% and it decreased by 55.4% compared to the previous year. The market share of Webex is 13.8% and it decreased by 15.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
Unique Categories:
Remote Access
21.4%
No other categories found
 

Featured Reviews

Kotayba Bouzian - PeerSpot reviewer
Aug 2, 2022
Good performance and great quality with an easy user experience
We are a digital marketing agency. If we need access to something in the Business Manager or in a Google Ad account, we can guide the client to do it, or we can control the screen from where we are to create something on the Business Manager or to edit something We are in Istanbul and Istanbul is…
Jaison V - PeerSpot reviewer
Mar 25, 2022
Easy to manage, and install, but the performance is not always good
We use Webex for video calls and meetings.  When clients arrive, some people use Webex, others use Teams, and still, others use Zoom The performance is not always good and could be improved. I have been working with Webex for three years, and have used it within the last year. Webex's stability…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is scalable."
"The most valuable feature of TeamViewer is its ease of use."
"I am satisfied with TeamViewer, and its performance."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."
"The quality of the call and the quality of the sharing have been excellent."
"This solution is straightforward to use."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"The most valuable feature of Webex is if you are using the Cisco hardware it is simple to integrate. Additionally, it can integrate well with mobile devices."
"Webex is easy to use, even for people who are just learning it."
"The installation is not difficult."
"The installation was straightforward."
"The product's initial setup phase is very straightforward."
"The product's most valuable feature is its ability to integrate with multiple products."
"The solution is user-friendly."
"Webex is a thin client and we like the interface. It is easy to use."
 

Cons

"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"TeamViewer has a legacy and may not be using the latest UI trends."
"Considering the earlier versions of the product, I think TeamViewer used to slow down the systems."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"I'm not sure if they provide good quality audio alongside screensharing."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why."
"The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there."
"The interface could be a bit more user-friendly."
"My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools."
"This service could be improved by implementing integration with Microsoft platforms. If you are on a call with Webex, you can get a call from Teams or Skype for Business without receiving any indication."
"When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with."
"Currently, I'm unable to find any loophole in Webex, but in terms of areas for improvement, it would be better if a user is informed about any new updates or new features added to the tool."
"The only thing it maybe needs is a chat."
 

Pricing and Cost Advice

"It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license."
"We have a permanent license and the price is reasonable."
"I used the free version of TeamViewer."
"The version of the solution we are using is free."
"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."
"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."
"TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it."
"We use the free version of TeamViewer."
"My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version."
"For me, there is no licensing fee."
"I am using the free version of Webex."
"The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users."
"I rate the platform's pricing a six out of ten."
"You can opt for yearly licensing with Webex."
"I use the free version, not the enterprise version. The only compelling reason to go for paid WebEx pay is if you're hosting large meetings."
"The cost is pretty high compared to the competitors."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
8%
Government
7%
Retailer
7%
Educational Organization
80%
Computer Software Company
5%
Government
3%
Financial Services Firm
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
I use the solution for free because I don't use the solution's enterprise version.
What needs improvement with Webex?
There could be more some AI-related features.
 

Comparisons

 

Also Known As

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Cisco Spark
 

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Overview

 

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about TeamViewer vs. Webex and other solutions. Updated: May 2024.
787,061 professionals have used our research since 2012.