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Director, Digital Workplace Engineering at a insurance company with 1,001-5,000 employees
Real User
Reliable, flexible, easy to use, and allows me to work from anywhere
Pros and Cons
  • "The most valuable feature is the mobility. I can use it anywhere."
  • "The speed and performance are not always the greatest. It can be improved."

What is our primary use case?

I use it as my laptop. It's my virtual machine. I use it for everything I do at work, including using it for managing the systems and the servers.

What is most valuable?

The most valuable feature is the mobility. I can use it anywhere. 

If I don't have my regular laptop, I can use my resources on it anywhere I go. Also, the flexibility is very good.

What needs improvement?

The speed and performance are not always the greatest. It can be improved.

Video and audio conferencing are areas that need to be improved. 

When you're using it on a laptop for conferencing, you need to enhance the video. This is because you cannot do video conferencing on an Amazon WorkSpace. Rather, you're on a different laptop and dialing into it. 

Overall performance and video conferencing platforms, whether it's WebEx, Teams, or Skype, all need improvement.

For how long have I used the solution?

I have been using Amazon Workspaces for three years.

Buyer's Guide
Amazon WorkSpaces
November 2024
Learn what your peers think about Amazon WorkSpaces. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,763 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability is good with Amazon Workspaces.

What do I think about the scalability of the solution?

It's a scalable solution. My understanding is that it is basically the price of the machine.

We are limited to the cost.

We have approximately 600 to 800 users in our organization with most being IT, some are business partners but most are centric to technology people.

How are customer service and support?

It's not in my realm of responsibilities. My counterpart or partner team take care of it.

Which solution did I use previously and why did I switch?

Previously, we used Citrix Managed Desktops for a very limited about of time.

Citrix was the most user-friendly and there were too many issues.

How was the initial setup?

The initial setup is straightforward.

We have a team of three, four max, to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

There are several different options available, but it can range anywhere from $85 to $150 a month per machine.

The cost is based on the capacity and the resources of the machine itself.

What other advice do I have?

I recommend it. Definitely. 

It's a very flexible solution, scalable, and easy to use. 

You can use it from any device, whether you have an iPad, or if you have a laptop, a Mac, or if you have Windows. You can use it on every platform that supports Google Chrome.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business Manager at Darede Serviços de TI
Real User
Top 5
With the simplicity of deployment and good security, the solution also provides stability
Pros and Cons
  • "Stability-wise, I rate the solution a ten out of ten."
  • "The solution lacks a shadow mode option, and it needs to have it."

What is our primary use case?

We have a lot of cases with Amazon WorkSpaces, including one where we rolled it out for more than 180 users on the cloud in a span of two days, and for this, we used the solution as a remote tool. So, it is a great solution. Also, it is a very secure tool.

How has it helped my organization?

Amazon WorkSpaces is very suitable for projects and scenarios where the equipment is not prepared to provide remote access or doesn't have an infrastructure to run the apps anywhere.

What is most valuable?

Feature-wise, I value the simplicity of deployment and the security of the solution. Speaking about costs, it is very flexible. So, it is a great option for some cases, and it depends on the tool's usage. Nonetheless, it is a great tool.

What needs improvement?

The solution lacks a shadow mode option, and it needs to have it. Right now, the solution is used on a one-to-one basis, so each user needs to have their own desktop. I know that it is similar to AppStream, but it would be great to have an option of WorkSpaces in shadow mode, where the customer has just a server with multiple sessions. So, it needs something that is comparable to Azure's pooling option. So it will be great to have this kind of option because Azure has, and Amazon doesn't have, such an option.

For how long have I used the solution?

I have experience with Amazon WorkSpaces. Also, I am using the solution's latest version. We have a partnership with Amazon.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a ten out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

How are customer service and support?

I rate the solution's support a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

It is very simple to deploy. The solution is deployed on the cloud. It is a very simple tool, so it is not difficult to implement.

What was our ROI?

I have seen a return on investment using the solution.

What's my experience with pricing, setup cost, and licensing?

I think that the price can be lower. We have cases where the customer needs to have lower costs. So since we don't have options, like, shadow mode, they need to decrease pricing or have other models for reduced pricing.

What other advice do I have?

It's very important to understand the profile of users to be able to pick the best from WorkSpaces and to select the best family of businesses to get the right experience on the cloud. So, it is important to know the profile of the users when you are moving to Amazon WorkSpaces.

I rate the overall tool a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Amazon WorkSpaces
November 2024
Learn what your peers think about Amazon WorkSpaces. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,763 professionals have used our research since 2012.
Manager at Ravi RITS Enterprice
Real User
Well-defined with easy installation
Pros and Cons
  • "They maintain it and manage it very well."
  • "An area that could be improved is it could work better on VPN."

What is our primary use case?

We use the solution for our regular day-to-day work. It's a BYOD: bring your own device and use WorkSpaces to connect to the company network.

How has it helped my organization?

The solution has improved the organization because now any user who doesn't have a corporate laptop can connect to the system, security is still high, and it uses very low bandwidth.

What is most valuable?

All of the features are good. The maintenance part is good. They maintain it and manage it very well.

What needs improvement?

An area that could be improved is it could work better on VPN. On VPN, it gets some issues, and frequent disconnections happen.

For how long have I used the solution?

I have been using the solution for 16 months.

What do I think about the stability of the solution?

The stability of the solution is very good. We don't have issues.

What do I think about the scalability of the solution?

The solution is fully scalable. Around 135 users are using it, and they're almost on all levels, leading from director, senior manager, manager to interns.

How are customer service and support?

We haven't faced many issues with the solution, so we hardly went to AWS for support issues. We connected with the sales guy; he was able to help us with the small issues that we had.

How was the initial setup?

The initial setup was straightforward. Very easy to do.

Within two days we were able to provide WorkSpaces to our 100 users; within just two days. We just synced our Active Directory and it was done.

What about the implementation team?

I completed the deployment myself, and we have three engineers to manage the solution.

What's my experience with pricing, setup cost, and licensing?

The solution is not very cheap and it is not too pricey.

Which other solutions did I evaluate?

We actually evaluated the VMware VDI solution but that was getting costly for us so we went with AWS WorkSpaces.

What other advice do I have?

For anyone looking at the solution, I can say that it is a good solution and within well-defined price ranges, and a very scalable one. People should try this one. It's just a very good thing; we use it, and we see the value that we are having. The best thing is the integration is very easy.

I would rate the solution an 8.5 out of ten, because I haven't worked with the support team and because of the VPN issues.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Rahul Siddu - PeerSpot reviewer
SDE at Readyly
Real User
Top 5Leaderboard
Offers robust security features
Pros and Cons
  • "The best thing about Amazon WorkSpaces is the security it provides."
  • "One area that can be improved is the ability to install third-party apps."

What is our primary use case?

Sometimes for security purposes in AWS, I need to log the IPs. So I use WorkSpaces to ensure it doesn't disrupt my work. AWS has a lot of IPs, and using WorkSpaces helps me with that.

What is most valuable?

The best thing about Amazon WorkSpaces is the security it provides.

What needs improvement?

One area that can be improved is the ability to install third-party apps. Currently, it's not possible to install any app that I have created on Amazon WorkSpaces. I've tried, but I couldn't install it.

So, third-party apps are a limitation. In future releases, I would like to see the ability to install third-party apps would be a significant improvement. It would make WorkSpaces more versatile and configurable.

For how long have I used the solution?

I've been using Amazon WorkSpaces for around eight to six months.

What do I think about the stability of the solution?

It's very stable. I haven't faced any major issues with stability.

What do I think about the scalability of the solution?

Amazon WorkSpaces is scalable, and it meets my requirements well.

How was the initial setup?

The initial setup of WorkSpaces is easy. It's a user-friendly process.

What other advice do I have?

I would suggest you use it. It has been a valuable tool for me.

Overall, I would rate the solution a nine out of ten. While it's a scalable product, it's not fully comprehensive in terms of functionality.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
VamsiKrishna7 - PeerSpot reviewer
Solution Delivery Lead at a consultancy with 10,001+ employees
Real User
Top 5
Can be accessed from any place at any time but pricing is expensive
Pros and Cons
  • "The product is easy to access. You can access the solution from anywhere at any time."
  • "Amazon WorkSpaces needs to improve its pricing."

What is our primary use case?

We use Amazon WorkSpaces for security purposes. 

How has it helped my organization?

The product is easy to access. You can access the solution from anywhere at any time. 

What is most valuable?

The tool's most valuable feature is its ease of use. It has a lot of plugins and features. 

What needs improvement?

Amazon WorkSpaces needs to improve its pricing. 

For how long have I used the solution?

I have been using the product for one year. 

What do I think about the stability of the solution?

I rate the solution's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate Amazon WorkSpaces' scalability a nine out of ten. 

How are customer service and support?

Amazon has good technical support. You need to call the call center, and your issue will be resolved based on the priority and SLA. 

How was the initial setup?

Amazon WorkSpaces' deployment is straightforward. 

What other advice do I have?

I rate the product a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
JessicaSchüler - PeerSpot reviewer
Citrix System Engineer at Spirit/21
Real User
Top 10
Easy deployment and offers good performance
Pros and Cons
  • "Performance and scalability are valuable features."
  • "Configuration was a bit complicated at first but manageable."

What is our primary use case?

I used it for a particular project for a customer. We used it as a VDR solution.

How has it helped my organization?

This solution has improved our organization's functioning.

What is most valuable?

Performance and scalability are valuable features. 

What needs improvement?

Configuration was a bit complicated at first but manageable.

In future releases, I would like to see more user-friendly administrator controls.

For how long have I used the solution?

I have been using it for six months.

What do I think about the stability of the solution?

I would rate the stability a nine out of ten. 

What do I think about the scalability of the solution?

I would rate the scalability an eight out of ten. 

How are customer service and support?

The customer service and support was good. 

How would you rate customer service and support?

Positive

How was the initial setup?

I would rate my experience with the initial setup a seven out of ten, with ten being easy. 

What about the implementation team?

The deployment took three days. We did it in-house. We deployed it ourselves. We were a four-person team. 

What was our ROI?

I would rate the ROI an eight out of ten, with ten being a hundred percent ROI. 

What's my experience with pricing, setup cost, and licensing?

It is very expensive. I would rate the pricing model a ten out of ten, with ten being the most expensive. There are additional costs to the standard licensing fees.

What other advice do I have?

Overall, I would rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Customer
PeerSpot user
Jay Vekaria - PeerSpot reviewer
Linux System Administrator at Ergode
Real User
Top 5Leaderboard
Has an easy initial setup process, but its stability needs improvement
Pros and Cons
  • "We can work remotely using the solution."
  • "Its features for the hardware version could work faster."

What is our primary use case?

We use the solution as a virtual machine to run applications.

What is most valuable?

We can work remotely using the solution. It is effortless to connect to it from anywhere through the browser.

What needs improvement?

The solution's features for the hardware version work slowly for Windows machines. They should make regularisations to improve this particular area.

For how long have I used the solution?

We have been using the solution for more than two years.

What do I think about the stability of the solution?

The solution's stability could be better.

How are customer service and support?

The solution's technical support team could respond faster to critical issues. They take 24 to 48 hours to get back.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We preferred using the solution for better security.

How was the initial setup?

The solution's initial setup is quite simple.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. I advise others to check which licensing models suits their business requirements best.

What other advice do I have?

I advise others to understand their business use cases before opting for the solution. If you are running heavy software, purchase a heavier workspace. I rate the solution a six out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO at a tech services company with 1-10 employees
Real User
Easy provisioning that is easy to scale and easy to setup
Pros and Cons
  • "The most valuable features are easy provisioning, an active directory, and mobile access."
  • "If they had a cheaper option for graphics pro, I think that it would be beneficial and I would use it."

What is our primary use case?

We are using Amazon WorkSpaces for our everyday office use.

For our software development, we use Azure Desktop.

What is most valuable?

The most valuable features are easy provisioning, Active Directory, and mobile access.

What needs improvement?

If they had a cheaper option for graphics pro, I think that it would be beneficial and I would use it. 

For how long have I used the solution?

I have been working with Amazon WorkSpaces for six months.

What do I think about the stability of the solution?

It's a stable solution. We have not had any issues.

What do I think about the scalability of the solution?

It's a scalable solution. It's easy to scale.

Which solution did I use previously and why did I switch?

We had an Amazon account and from there, we connected to the Amazon WorkSpaces. 

We also use Azure a lot for software development.

How was the initial setup?

The initial setup was very easy.

What's my experience with pricing, setup cost, and licensing?

The bundle works out to be approximately $20.00 per month.

What other advice do I have?

If they have custom development or anything custom, they should probably look at other solutions. All of the pricing adds up to be quite a bit.

If it is all-inclusive pricing for a single user or for two users then it would be a lot cheaper.

I would rate Amazon WorkSpaces an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user