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GlobalIn47b7 - PeerSpot reviewer
Global Insurance Consultant at a tech services company with 10,001+ employees
Real User
Ease of use and reliability, meets our DR requirements
Pros and Cons
    • "Definitely there should be better logging. From a customer perspective I would like to see more logs on what is happening. If there is an issue, I would like to know what the problem is. Right now, we have to depend on the support of the vendor to check and let us know, because we don't have access to a lot of logging information."
    • "The UI could be a little sleeker."
    • "The only thing I would like to see is, they don't have a formal ticketing system. There is no way I can go back and see what questions we had six months back, what issues we had, and how they were resolved."

    What is our primary use case?

    Disaster recovery.

    How has it helped my organization?

    I wouldn't necessarily say there has been a particular improvement. This is a DR solution, so we are able to meet the disaster recovery requirements of our applications.

    What is most valuable?

    • Ease of use
    • Reliability
    • Cost
    • Stability

    What needs improvement?

    Definitely there should be better logging. From a customer perspective I would like to see more logs on what is happening. If there is an issue, I would like to know what the problem is. Right now, we have to depend on the support of the vendor to check and let us know, because we don't have access to a lot of logging information.

    Also the UI could be a little sleeker.

    Buyer's Guide
    Disaster Recovery (DR) Software
    October 2024
    Find out what your peers are saying about Amazon Web Services (AWS), Zerto, Veeam Software and others in Disaster Recovery (DR) Software. Updated: October 2024.
    816,406 professionals have used our research since 2012.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    There have been no issues. 

    What do I think about the scalability of the solution?

    Scalability is pretty good. It's seamless; it can do it automatically. 

    How are customer service and support?

    Their phone support is pretty good. The only thing I would like to see is, they don't have a formal ticketing system. There is no way I can go back and see what questions we had six months back, what issues we had, and how they were resolved. But otherwise, the support is fine.

    Which solution did I use previously and why did I switch?

    This is the first solution we are using in the cloud. In the datacenters there are other solutions used, but this is the first time we are using a DR solution in the AWS cloud.

    How was the initial setup?

    It was straightforward. It was pretty easy.

    What's my experience with pricing, setup cost, and licensing?

    I feel the product's pricing is a good value. Licensing is pretty straightforward.

    Which other solutions did I evaluate?

    We went looking at other options but the market is not really mature yet. I don't think there are numerous options, at least for me, on the public cloud side. We did look at a couple of other options, but we didn't go into detail, to evaluate them. We evaluated CloudEndure and we were pretty much happy with it so we just went with it.

    We did look at Dell EMC, NetBackup, things like that, but we didn't really pursue them.

    What other advice do I have?

    Planning ahead is important, just making sure you really understand what you need before finalizing the solution.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    SharePoi2b31 - PeerSpot reviewer
    SharePoint Lead
    Real User
    Technical support has been very good
    Pros and Cons
    • "We have never had any issues with scalability."
    • "It provides our disaster recovery solution. It works fine in our tests.​"
    • "​The initial setup is really straightforward."
    • "Technical support has been very good. They usually respond quickly to our requests.​"
    • "Sometimes a server will get a bit behind. ​"

    What is our primary use case?

    We use it for disaster recovery. It appears to be working fine for us.

    We were in a different environment which had its own tool for performing disaster recovery. When we moved into AWS, we decided to move forward with this tool for disaster recovery. 

    How has it helped my organization?

    It provides our disaster recovery solution. It works fine in our tests.

    What is most valuable?

    Disaster recovery. It is what we have the product for.

    What needs improvement?

    Sometimes, one of the servers will get behind for one reason or another, and it does not notify us when that happens. This could be a helpful improvement.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Sometimes a server will get a bit behind. 

    What do I think about the scalability of the solution?

    There has never been any issues with scalability. They license us on a per machine basis. We have a set number of machines, which we have licensed.

    How are customer service and technical support?

    Technical support has been very good. They usually respond quickly to our requests.

    Which solution did I use previously and why did I switch?

    Our group did not use a different solution, but our data center had a different solution. When we went to AWS, the data center people were not able to support us with a disaster recovery solution, so we looked and chose CloudEndure.

    How was the initial setup?

    The initial setup is really straightforward.

    What's my experience with pricing, setup cost, and licensing?

    We were happy with the pricing that they gave us.

    Which other solutions did I evaluate?

    We investigated several different options and chose this one.

    What other advice do I have?

    Follow the write-up. It is very good. 

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Buyer's Guide
    Disaster Recovery (DR) Software
    October 2024
    Find out what your peers are saying about Amazon Web Services (AWS), Zerto, Veeam Software and others in Disaster Recovery (DR) Software. Updated: October 2024.
    816,406 professionals have used our research since 2012.
    it_user405462 - PeerSpot reviewer
    VP Engineering at a tech services company with 501-1,000 employees
    Consultant
    The ability to replicate our database and our data from one cloud to another is the most valuable feature.

    What is most valuable?

    The ability to replicate our database and our data from one cloud to another is the most valuable feature. We are using it for disaster recovery so we replicated all our databases from Rackspace Cloud to Amazon Cloud. We moved from Rackspace to AWS because we didn't want to end up in a situation where we would be locked, so we chose to replicate our databases to another public cloud.

    How has it helped my organization?

    We are currently only using it for disaster recovery but are planning to migrate.

    What needs improvement?

    It could be a bit more automated. When we wanted to start using replicated data, the process was complex. For example, with Amazon we needed to stop replication of CloudEndure, and needed to create another instance of our server. Only after that are we able to start using the data, and by then the data is outdated. Therefore, the data becomes outdated quickly. To actually start replicating the data, I need to start a manual process which takes time.

    For how long have I used the solution?

    We've used it for four months so far primarily for disaster recovery.

    What was my experience with deployment of the solution?

    We had issues, but it was because we needed to use a specific instance of a server in order to make CloudEndure work perfectly. I suggest that you use experts when you start using it.

    What do I think about the stability of the solution?

    It’s very stable. We haven’t experienced any problems since the system became operational.

    What do I think about the scalability of the solution?

    We're only replicating database servers – 20 servers. However, in total data, our website is ranked #475 in the world. All our operational databases are replicated using CloudEndure.

    How are customer service and technical support?

    Customer Service:

    It's very high. We have good relations with all levels of management in the company, including the CTO and their architects, so their customer support has been great.

    Technical Support:

    I've never heard of any complaints.

    Which solution did I use previously and why did I switch?

    We tried a native solution from Rackspace but it failed.

    How was the initial setup?

    We set it up as part of a POC and it was easy.

    What about the implementation team?

    We implemented it ourselves in-house.

    What was our ROI?

    It's disaster recovery so you’d need to look at the business data. I'd say that the ROI is extremely high and valuable.

    What other advice do I have?

    We tried native solutions before, and once we migrate to AWS, we'll try their native solution as well, but we'll still need CloudEndure to replicate between our data centers.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Cloud Consultant at sonata information Technology Limited
    Real User
    Overall ease to use, automatic options, and stable
    Pros and Cons
    • "The solution is dependent on the network bandwidth. For example, if they have a bandwidth of 10Mbps the solution will run a little heavier. If the bandwidth is good the solution runs well."

      What is our primary use case?

      We use CloudEndure Disaster Recovery for backing up our data and for recovery. My customers have some databases. They were looking for the DR solution.  CloudEndure is easy, and block-level replication will happen. Whenever my primary site goes down, the DR site will be up, and the data will be there. The DR data is there, and it will be a replication back will be my primary site. 

      For how long have I used the solution?

      I have been using CloudEndure Disaster Recovery for approximately five years.

      What do I think about the stability of the solution?

      The solution is dependent on the network bandwidth. For example, if they have a bandwidth of 10Mbps the solution will run a little heavier. If the bandwidth is good the solution runs well.

      What's my experience with pricing, setup cost, and licensing?

      CloudEndure Disaster Recovery is charging clients $20 to do the DR backups. It is an expensive solution.

      What other advice do I have?

      I rate CloudEndure Disaster Recovery an eight out of ten.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
      PeerSpot user
      reviewer1267797 - PeerSpot reviewer
      Technology Manager with 1-10 employees
      Real User
      Fine for regular backups, but archive support needs to be improved
      Pros and Cons
      • "For regular backup and restore solutions, this product is fine."
      • "I would like to see better support for creating and working with archives."

      What is our primary use case?

      I am a solution architect and I analyze customer's information in order to suggest products for them. CloudEndure Disaster Recovery is one of the solutions that I am familiar with.

      It is used for backup and restore operations.

      What is most valuable?

      For regular backup and restore solutions, this product is fine.

      What needs improvement?

      I would like to see better support for creating and working with archives. Right now, it is difficult and painful to do. When you are working with multiple terabytes, there are no good solutions.

      For how long have I used the solution?

      I have been using CloudEndure Disaster Recovery for the past five or six years.

      Which solution did I use previously and why did I switch?

      I have worked with many different vendors and the choice of solution depends on the customer's requirements.

      What other advice do I have?

      I would rate this solution a five out of ten.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Jaydeep Bose - PeerSpot reviewer
      Associate Manager at Course5 Intelligence
      Real User
      Straightforward to set up and is scalable for large nodes
      Pros and Cons
      • "The initial setup is pretty straightforward, it's not complex."
      • "The user interface, customer support, and the recovery time for the current customer query could use improvement."

      What is our primary use case?

      The entire company uses it for reports we are sent to research. We also have reports that we write for various clients and it helps us look for our research requirements. All of the data and information is stored on the cloud. There were a few instances in which the entire system got hacked. There was an issue with the system, the hard drive, so we used the cloud backup to retrieve all the information from three to four years down the line.

      What needs improvement?

      The three things that could improvement are:

      • The user interface
      • Customer support
      • Recovery time for the current customer query

      For how long have I used the solution?

      We have been using CloudEndure Disaster Recovery for the last two years. 

      What do I think about the stability of the solution?

      It is stable. 

      What do I think about the scalability of the solution?

      It is scalable for large nodes. 

      How was the initial setup?

      The initial setup is pretty straightforward, it's not complex.

      What other advice do I have?

      I would recommend this product for cloud-based solutions. I can't recommend it for Azure

      I would rate it an eight out of ten. 

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer: PARTNER
      PeerSpot user
      Buyer's Guide
      Download our free Disaster Recovery (DR) Software Report and find out what your peers are saying about Amazon Web Services (AWS), Zerto, Veeam Software, and more!
      Updated: October 2024
      Buyer's Guide
      Download our free Disaster Recovery (DR) Software Report and find out what your peers are saying about Amazon Web Services (AWS), Zerto, Veeam Software, and more!