We have a service running on Xray Cloud and we have established an internal API gateway platform. It is used for customer-centric APIs.
Chief Integration Architect at a logistics company with 10,001+ employees
Good security enforcement and throttling capabilities, but the policy-related functions need to be improved
Pros and Cons
- "The most valuable features are security enforcement and throttling."
- "The API Mocking tools need to be improved."
What is our primary use case?
How has it helped my organization?
This product allows us to abstract the customer interface from the internal APIs.
What is most valuable?
The most valuable features are security enforcement and throttling.
What needs improvement?
The API Mocking tools need to be improved. To start with an API-first approach would benefit this product.
We sometimes have issues with some of the functions because they do not work very well. Specifically, there are some policy-related functions that should be enhanced for better usability and maintenance.
The developer portal is restricted and it should be enhanced to handle direct API managers. This would be a plus because right now, the strategy is more focused on AMPLIFY, which is hosted in the cloud. However, we are not always interested in publishing our API on the cloud from the vendor. Rather, we want to have it in our own cloud. The only product that we can install on-premises is the API Portal, and it is restricted.
Buyer's Guide
Axway AMPLIFY API Management
January 2025
Learn what your peers think about Axway AMPLIFY API Management. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
For how long have I used the solution?
We began working with Axway AMPLIFY API Management one year ago.
How are customer service and support?
Technical support is good. We get the support that is required.
Which solution did I use previously and why did I switch?
I have worked with some open-source products, but that is another aspect.
How was the initial setup?
The initial setup is not complex.
What other advice do I have?
We do not use point-to-point APIs.
I would rate this solution a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Digital Enterprise Architect at a energy/utilities company with 10,001+ employees
Good API response time, but the scalability needs improvement
Pros and Cons
- "The administration tool for this solution is good."
- "This solution does have some limitations regarding the deployment model."
What is our primary use case?
We use this solution to offer API for our on-premises environment applications, as well as API from a cloud perspective. We have a hybrid-cloud deployment model.
This is a SaaS platform and it is running permanently.
How has it helped my organization?
Centralized API Platform allow us better reusability and monitoring
What is most valuable?
The administration tool for this solution is good.
The API has a good response time.
What needs improvement?
This solution does have some limitations regarding the deployment model. This has nothing to do with the features. Rather, we are deployed in a single region, and not everywhere. Our biggest concern is to have a solution that can be used all over the world, in all regions.
The scalability of this solution could be improved.
For how long have I used the solution?
I have been using this solution for about two years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
This solution is not as scalable as the AWS API gateway.
How are customer service and technical support?
We have dealt with technical support for this solution, and we are satisfied with their service.
Which solution did I use previously and why did I switch?
No previous solutions for API Management.
How was the initial setup?
From my point of view, the deployment was not easy. However, we are subscribing to a SAAS offering from Axway, and normally, they just provide us what is needed. The setup, really, is their problem, and we did not spend too much energy on our side.
The deployment is completed in a number of hours (infra as a code)
What about the implementation team?
Implementation by vendor team, skilled people
What was our ROI?
What's my experience with pricing, setup cost, and licensing?
The platform is more expensive than a full cloud solution like AWS API GW.
Setup cost depends on deployment target : on premise / shared cloud tenant / dedicated cloud tenant.
Which other solutions did I evaluate?
I have also used the AWS API gateway, and it is more scalable than this solution.
One of these tools is not easier to use than the other, both of them have good admin tools, and both have a good API response time.
The main difference with Axway is that it is intended to be deployed on-premises, as well as on the cloud. It is not a full cloud architecture, so it may not be as agile as a pure cloud provider.
What other advice do I have?
This is a good product, but we need to work outside of our single region.
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Axway AMPLIFY API Management
January 2025
Learn what your peers think about Axway AMPLIFY API Management. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Integration Architect / Specialist at a tech services company with 11-50 employees
Good API portal capabilities but their technical support is lacking
Pros and Cons
- "The API portal capability is a valuable feature."
- "The product shows a lack of maturity. The setup is difficult, the tech support and community are lacking, and it is not very stable."
What is our primary use case?
Our primary use for the solution is providing APIs to external parties through communication protocols.
How has it helped my organization?
It has not really improved our organization as there are better solutions currently that could be deployed.
What is most valuable?
For what we do, the API portal capability is the most valuable feature.
What needs improvement?
The product community is not good. We don't get a lot of support from them in resolving issues.
A feature that would be good to have is support for microservices and containerization.
The setup is actually pretty complex and could be improved so maybe in the next update they could do something to simplify setup, make Axway more stable, and get rid of existing technical issues.
For how long have I used the solution?
We have been using Axway API Management Plus for just less than four years.
What do I think about the stability of the solution?
I do not think the product is as stable as some of the other products on the market. We do experience some technical problems now and again, so the stability could be better.
What do I think about the scalability of the solution?
We have not really done much consideration for scalability. The support is limited for that, I think, and the product is still in the early phase of improving the scalability feature. We do not really have plans to scale up the use of the product for the current client using it. We have only one person maintaining it.
How are customer service and technical support?
Regretfully, we are in constant touch with the technical support team, but we don't get the kind of support and answers that we really need. I would say that the technical support is average and could be improved.
Which solution did I use previously and why did I switch?
We use several different solutions in working with different clients. With one client, we started out using Axway but with other clients I use different products depending on their needs and what they want to do.
How was the initial setup?
The initial setup for the product was complex. The instructions are not easy to follow. When we were deploying some of the additional capabilities of the product or doing other integration, it's very difficult to set that up and resolve the issue in the installation process. Once the initial set up was done, then the additional deployments were actually very quick.
What about the implementation team?
We did the implementation ourselves.
What other advice do I have?
On a scale from one to ten, I would rate this product at around a five. Some of the features and capabilities are not as mature as other products on the market, some features are not as easy to use and may be better as the product matures. In my opinion, there are other solutions that are currently better than Axway.
As far as giving advice to those considering the product, I suggest doing some pilot projects to check as to whether or not Axway suits your requirements before choosing to deploy.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Management at edi-labs sistemas
A flexible solution with a useful portal for documentation
Pros and Cons
- "We like the portal for documentation a lot."
- "The portal still has room for improvement."
What is our primary use case?
We use Axway AMPLIFY API Management for bank payments and bank transactions.
What is most valuable?
We like the portal for documentation a lot. We also like the gateway. It has a lot of flexibility in terms of trying to meet our specific needs.
What needs improvement?
The portal still has room for improvement. This is in terms of speeding up the overall process of creating new documentation and new information about the APIs.
They should also improve the way that we upgrade from one version to another. In our case, it's been very troublesome. Technical support, although it's very good, there is room for improvement.
For how long have I used the solution?
Our company has worked with this solution for five years.
What do I think about the stability of the solution?
Axway AMPLIFY API Management is very stable. We haven't had any problems in terms of stability.
What do I think about the scalability of the solution?
Scalability is very good.
How are customer service and technical support?
Technical support is very good. They communicate and provide answers very fast, but I think there's room for improvement.
How was the initial setup?
The initial setup of Axway AMPLIFY API Management isn't easy, but it's not extremely hard in any sense. It becomes complex when you have local customizations. When a customer requires some changes to the UI to get it according to their look and feel, it can get complicated. It takes about two months to implement this solution.
Which other solutions did I evaluate?
The company evaluated Apigee and CA API. I believe we chose Axway AMPLIFY API Management because of scalability and local support.
What other advice do I have?
I would recommend Axway AMPLIFY API Management for scalability and for how it's open for customizations. We can customize it to accomplish your specific needs, like the look and feel. But we still have some issues when we do a lot of customization and when migrating from one version to another.
On a scale from one to ten, I would give Axway AMPLIFY API Management a nine.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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Updated: January 2025
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