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Amol Kotwal - PeerSpot reviewer
Lead Consultant at a tech services company with 201-500 employees
Real User
Time saving, helpful technical support, with long term results
Pros and Cons
  • "The log audit and historical configurations are the most valuable feature."
  • "They need to have a single sign-on."

What is our primary use case?

The primary use case is for whatever the network engineer task does manually, switching routers and pushing configuration onto those devices, then doing the OS upgrade. 

How has it helped my organization?

If you do not have the product, then you will do all those items manually, which is time-consuming. That is where the network automation comes in, which helps you if you have sites to deploy, OS, and you can operate within a single click and push those within ten minutes. Some of those configurations have thousands of sites that need to deploy the configuration, so you could just prepare one tablet and push that through TSNA, the network automation.  This saves time and effort.

What is most valuable?

The log audit and historical configuration are where you can find out who made the change, what change has been made, or what time that change has been made. This will give the archive of the configuration, which customers can compare, and the historical content. The customer can always keep track, what is their current configuration, and whether that matches their standard of compliance. 

What needs improvement?

They need to have a single sign-on. If they have a single sign-on, that will be great because then the user does not need to log in every time. I would like to see the configuration compliance rules change to be more like Ionix.

Buyer's Guide
BMC TrueSight Network Automation
January 2025
Learn what your peers think about BMC TrueSight Network Automation. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

For how long have I used the solution?

I have been using BMC TrueSight Network Automation for more than five years now.

What do I think about the stability of the solution?

The stability depends on the client to make the correct planning. If they have a different plan of what they need verses reality then issues can arise.

How are customer service and support?

Overall, I am happy with technical support but they could improve their response time when it comes to finding out the root cause quickly. This may require more technical people who understand the product better.

How was the initial setup?

If you have the correct information that needs to be filled in, then it is straightforward. Whenever there is a window, you will fill in the correct information, and the next window comes.

What was our ROI?

There is definitely value for money based on the features and the value that the product provides, even if it is going to be a bit expensive.

What other advice do I have?

I would rate BMC TrueSight Network Automation an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Security Analyst at a comms service provider with 10,001+ employees
Real User
Stable, saves us time when updating multiple devices, and it scales well
Pros and Cons
  • "This product has helped us because we can now do many tasks at once. Rather than copy one file to one device, we can do an entire group at one time."
  • "The product should be expanded to include more hardware, beyond Cisco and Juniper devices."

What is our primary use case?

We use this product for general task automation, including things like updating our Cisco devices. For example, rolling out patches is something that is automated.

The top three processes that we have automated are upgrading the operating system of physical devices, changing configurations, and security compliance analysis reporting.

How has it helped my organization?

TrueSight provides us with a unified view to define and monitor our workflows, which is important to us because it helps when it comes to automating things. It makes it easy to browse and navigate our workflows.

This product has helped us because we can now do many tasks at once. Rather than copy one file to one device, we can do an entire group at one time. It has dramatically improved the way our organization functions.

What is most valuable?

The most valuable feature is being able to automate the pushing of OS updates and configurations.

The reporting and analysis tools are helpful.

What needs improvement?

The product should be expanded to include more hardware, beyond Cisco and Juniper devices.

For how long have I used the solution?

I have been using BMC TrueSight Network Automation for between four and five years, and the company has been using it for even longer.

What do I think about the stability of the solution?

We have jobs running every night and the stability is pretty good.

What do I think about the scalability of the solution?

This is a highly scalable product. However, at the moment, we don't have plans to expand our usage. We have more than ten employees who are using it, each deploying automations, and everybody has administrative access.

How are customer service and technical support?

I would rate their technical support a seven out of ten.

They are pretty quick and have good technical knowledge.

How was the initial setup?

The product was implemented before I joined the company.

What about the implementation team?

My company works directly with BMC and they are very good.

What other advice do I have?

While learning how to use this product, I did not view any of the how-to videos available via the web interface. Instead, I was able to learn while on the job.

The biggest lesson that I have learned from using this product is that it is pretty good at automating processes, and it is quick to do so. I have learned a lot with respect to growing out security compliance, having standard templates, and unifying the configuration of Cisco devices.

In summary, this is a good tool that does what we want at the moment, and it has had a very positive impact on our business. I strongly recommend it.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
BMC TrueSight Network Automation
January 2025
Learn what your peers think about BMC TrueSight Network Automation. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
PeerSpot user
Sr. Consultant at a tech services company with 10,001+ employees
Real User
Leaderboard
Simple application for network automation although more automation policies would help

What is most valuable?

Simplest application for network automation with all the automation features.

What needs improvement?

They should add more automation policies for different vendors devices like Ruckus Wireless.

For how long have I used the solution?

One year.

What do I think about the stability of the solution?

Only HP/IBM/BMC and SolarWinds tools are very stable.

What do I think about the scalability of the solution?

No issues in tools.

Which solution did I use previously and why did I switch?

It is fully dependent on costing, the customer and architect.

How was the initial setup?

It is straightforward.

What's my experience with pricing, setup cost, and licensing?

It is a network automation tool and a license is not required to use this product, but support is paid for. Really, it depends on the customer, what he wants.

Which other solutions did I evaluate?

Yes, I want to evaluate each product, to check all requirements, before choosing.

What other advice do I have?

Before implementation, be sure to clarify all the customer requirements, then choose products accordingly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user