Our primary use case is to protect endpoints.
The most valuable is encryption.
We have some issues with encryption. The main issue is the red screen of death. Basically, it happened in previous versions of Check Point with encryption. When you install updates, not a specific update, but some Windows updates, the computer gets stuck. And it doesn't start. We were able to contact Check Point, and as a solution, they always say to use the latest version, but we are not happy with that solution. For us, it's not like a solution.
Mostly, we work with the latest version. But that doesn't guarantee reliability.
It has another issue that we have at Check Point. Check Point has an antivirus with a Sandbox function. When you try to download some files, the sandbox gets confused with the sandblast. And sometimes you have to wait.
So, there is room for improvement in terms of updates and with Sandbox and Sandblast.
Another area of improvement is support. We faced some issues because of the language barrier.
In future releases, I would like to see a nice feature in terms of encryption. When you want to decrypt a drive, it should be a little bit more user-friendly.
I have been using this solution for three years.
There is room for improvement in stability. The solution could be more stable.
It is a scalable solution. We have around 150 end users using this solution in our organization.
The customer service and support are really good. For basic support, it's good. But when you want expert support, it's not that good.
For basic support, you can talk to a person and understand the basics. I don't know if it's a language or a barrier issue or not. For example, you have an issue with your computer. When you call a call center, the first thing they would say is, "Turn it off and turn it on," or something like that. So, in that sense, they don't have problems. But when you want a more expert solution, like, "I'm having a problem with this specific update, and this happens. So, this sandbox issue, and this happens." They don't put you right away in contact with the experts. You have to insist a lot; at least, that was my experience.
I have worked with WatchGuard Gateway AntiVirus.
The initial setup is very easy. It was very quick; it took around five minutes.
We deployed the solution ourselves. It is on the cloud, but the installations are made on-premises.
The solution was a little bit expensive at the beginning, but that's not Check Point's fault. It's an issue with the taxes. When you buy a product, they have a lot of taxes. So, it becomes expensive. But they actually made very good pricing. WatchGuard also gives good prices.
We have a yearly base license. The support is included in the license costs.
First of all, be aware of the issues like the technical support. The solution is good. The product is good, but I'm not very happy with the support, even in terms of the website. They don't offer much.
Overall, I would rate the solution an eight out of ten. It is not a ten because of the support. But if it weren't for that, it's a very, very good solution.