What is our primary use case?
We primarily use the solution as an antivirus. We want to protect our systems from malware and viruses.
We are still doing work from home and we are not sure how long this will last. Before Check Point Harmony software, we depended on Windows Defender Antivirus, but we realized that it was not so good. We wanted some good AV so that users who are working on a VPN would have an antivirus installed on their system.
Also, we wanted a sandbox feature so that, if any machine got infected, we can automatically isolate it from the network.
How has it helped my organization?
When starting, we faced many issues. It was due to a partner mistake, however. The partner gave us the wrong setup which caused laptops to crash and it lowered the efficiency. We escalated to our Check Point sales account manager. He immediately set us up with some other partner and tried to resolve the issue. He found the root cause, but still, we needed to format the system. It has been more than 3 months, and now the user's system is working fine.
We always receive alert emails from Check Point regarding malware or virus status, which is helpful.
What is most valuable?
We like the sandbox feature. If any machine got infected, it would get automatically isolated from the network. As such, we haven't faced any issues. We like that we have an option to isolate.
The alert email from Check Point is also very valuable. If any machine didn't get a scan or has a virus due to visiting various websites on a browser, it automatically sends us an email to warn us. Accordingly, we can take action on that particular machine.
Overall, the antivirus is good.
What needs improvement?
Technical support could be better. When we register a complaint, we need to register it via the portal only, which is atime consuming.
When we register the complaint, it says there's a minimum of four hours of turnaround time which is high. It should be a minimum of 60 minutes.
The GUI of Harmony is very slow to upload. I'm not sure if it is due to the internet, but still, at times, we found that when we click on any tab, it takes a minimum of five seconds to get it open.
All other things are okay from our end.
One feature we want to add is an EDR/XDR into this antivirus module.
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Check Point Antivirus
January 2025
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For how long have I used the solution?
I've been using the solution for 4 months.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
I found the solution to be okay. I'm not sure how others are providing the support as we haven't checked that.
How are customer service and support?
Technical support is good.
Which solution did I use previously and why did I switch?
No, we haven't used any other antivirus. It was by default in Windows.
How was the initial setup?
The initial setup was okay.
What about the implementation team?
We implement it through a vendor.
I would rate their level of service at a 2 out of 5 where 1 is lowest and 5 is best.
What was our ROI?
If we talk about ROI, then the solution is good, as we are getting a sandbox feature in it plus the VPN licenses if we have the Check Point firewall.
What's my experience with pricing, setup cost, and licensing?
The setup is okay depending on the partner and what the relationship is with you and your partner. The pricing is okay.
Which other solutions did I evaluate?
Yes, we have evaluated other options. For example, we've evaluated Sophos.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.