What is our primary use case?
As a company, we are a value-added reseller. We have to use it first before we can propose it to our clients. We have to give it a clean bill of health before we can actually propose this to the client. We have to conduct a proof of concept, which runs for around 30 days. The client has to give the okay before we can actually deploy it for them.
What is most valuable?
Clients have been using it and they haven't had any negative feedback.
The initial setup is straightforward.
The product is scalable.
We find the stability to be quite good.
Check Point is one of the few solutions that pay attention to cloud security. Many others mostly focus on providing on-premises solutions.
What needs improvement?
To be honest, we don't have many clients who have taken CloudGuard, as the feedback has not been that great. There are a few clients who have taken the CloudGuard due to the fact that there is a lot of competition in terms of endpoint protection from Trend Micro and other leading vendors.
There are few clients who have CloudGuard and the response is quite positive. However, it comes down to dealing with the challenge of when the client needs both protection for workstations and their physical and virtual servers. With Check Point, we don't have that ability. They have just CloudGuard, which protects the workstations and servers. With other vendors, there's a separation between the endpoint protection for workstations and for the servers and then something else for the virtual environment. The challenge comes in when you're trying to propose this to the client. They'll ask you how they can be sure that this will protect their virtual or physical data centers collectively, and also protect the workstations.
Most clients nowadays tend to move to the cloud and their data security is key. If CloudGuard could be able to give the client that full visibility of how their data is protected on the cloud, then that would be a great selling point for Check Point.
Generally, visibility is the issue. Clients really just need more visibility to know they are protected.
What do I think about the stability of the solution?
We find the stability to be good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The scalability is there if a company needs to expand it.
How are customer service and support?
Technical support is okay. It's average. The local support is good, however, now when you go to global support, there's a bit of a challenge. It takes time compared to other vendors. Their global support is not that active. I have some clients who have been complaining that they raise a technical issue and it takes maybe one or two days before they get any feedback.
That said, here, in terms of technical support, the local Kenyan support is very good. They're quite supportive.
Which solution did I use previously and why did I switch?
I also work with Sophos, Fortinet, and Palo Alto.
The other vendors, they're not doing that well in terms of cloud security, as they tend to concentrate on on-prem security. The physical security, that's at the endpoint level. However, Check Point is doing quite well in terms of cloud security.
How was the initial setup?
The initial setup is not overly complex. It's quite simple and straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. If I rate Check Point, Sophos, Fortinet, and Palo Alto, Sophos comes in at a cost that is pretty low. Then Fortinet, and then Palo Alto. Check Point is at the edge. It's a bit expensive or it's quite expensive. When you are trying to propose Check Point, it's more of an OpEX and even a CapEx project. It cannot go through a normal request for a quotation. It has to be a CapEx project. At the beginning of every financial year, a customer or end-user has to consider this to be able to purchase a Check Point firewall.
What other advice do I have?
For most Check Point CloudGuards, it's not actually deployed on the private cloud of the end-user. They usually deploy it on the public cloud.
I'd rate the solution at a nine out of ten. The clients who are using it have nothing bad to say about its capabilities.
I'd recommend the solution. They are doing quite unique workarounds with cloud security while many others are more focused on on-premises.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
We have found VSX solutions to have lot of issues in our customers networks... Also hard troubleshooting and some anomalies are common. More than one customer feel safer with phisical Check Point appliances rather than VSX and decided to roll-back after some time of use (12 months of production). I can't raccomend this product, if you're looking to firewall instance virtualization, look further and you can find more mature solutions.