What is our primary use case?
We are primarily on-premise. We also use Azure for cloud services, mostly for VPN. We use it as the active directory to authorize access to the VPN, which is helpful.
However, as a healthcare organization in Germany, it is very challenging to get cloud solutions like CloudGuard approved. Cloud solutions must be located in Germany or Frankfurt, where all the data centers are situated. This requirement makes it somewhat difficult, however, otherwise, it is manageable.
How has it helped my organization?
We have a lot of audits in the healthcare industry and Check Point has become an industry standard.
What is most valuable?
One aspect I appreciate is that it is not overly complicated. Many solutions are sometimes difficult to set up. Check Point has been very straightforward. Especially in the last one to two years, it has become easier to manage with each patch. I have several coworkers who have used it for a long time, and they all mentioned that it was much more difficult to use or update five years ago. It has become less complex to use yet more complex in terms of infrastructure.
Check Point offers unified security management across hybrids, clouds, as well as on on-premise. We have Azure for cloud, however it is mostly for VPN. We have the active directory to get to authorize yourself into the VPN. CloudGuard helps with that. As a healthcare organization in Germany, it's very difficult to get approval for clouds. If you want to have the cloud approved, it has to be in Germany or in Frankfurt where all the data centers are. That makes it a little bit difficult to be on cloud vs on-prem. Other than that, it's fine.
What needs improvement?
I honestly do not know how it can be improved anymore. There are probably people with more knowledge or experience who could suggest improvements. Most of the solutions we have used have been straightforward and effective.
Occasionally, there is a strange bug, however, we just contact Check Point for a hotfix if we are a significant client. And since that is our situation, the solution works.
There might be a possibility for Check Point to offer more training opportunities for users to get to know the solution better, perhaps through courses or similar resources. However, it depends on our company's arrangements with Check Point. In our case, we have a vendor involved. Everything we do with Check Point must go through the vendor first, which is somewhat inconvenient. It would be easier to deal with Check Point directly, however, it depends on the vendor.
There is a wealth of material available online for those technically inclined. In this fast-paced industry, we must continue learning. Courses or online meetings, like Zoom or Teams sessions, for one or two hours each week, would be helpful.
Despite using it for a long time, there are always new features. For example, just last week, I discovered a new feature that had been in the software for years yet it was not visible due to its placement behind multiple menus. Teaching sessions would be beneficial, yet it is our responsibility to learn, so we cannot entirely rely on Check Point.
For how long have I used the solution?
We have been using Check Point for at least ten years now. Our organization has used it for that long. It's a healthcare system with 130 hospitals.
What do I think about the stability of the solution?
The solution is stable. Most Check Point solutions are stable.
What do I think about the scalability of the solution?
Since we are primarily using Azure, scalability is not currently a concern. It could become relevant in the future, but as a healthcare organization, transitioning to the cloud is challenging, especially in Germany.
How are customer service and support?
Customer service depends on the issue. Sometimes, there are bugs, and we have to wait for a customized patch. For instance, we had a random bug where CPU usage spiked inexplicably, preventing access to the appliances. Restarting resolved the issue, but the cause remains unknown.
Typically, we deal with our partner and they advise us to create a Check Point ticket. It raises the question of why we have a partner. I do not deal with customer support often, however, if I report a bug, it is resolved within a month or two. It is not usually a critical bug, just minor issues that prompt curiosity.
How would you rate customer service and support?
How was the initial setup?
90% to 95% of our infrastructure is on-premises in order to connect it to the cloud.
The deployment was handled by someone else. I simply work with it.
What was our ROI?
The point of Check Point isn't necessarily to gain an ROI. A company just has to pay the price. You don't get money out of it.
What's my experience with pricing, setup cost, and licensing?
I'm not directly aware of the pricing. Most Check Point solutions are costly, however, they are the industry standard, so the cost is necessary. Especially in a healthcare organization, skimping on IT security is inadvisable. Losing patient data could cost four percent of an organization's annual revenue.
For an organization with twenty billion euros in revenue, four percent is significant. Also, we have limited flexibility with licensing, though we sometimes receive better prices through vendors. The company likely paid over thirty million euros to Check Point. However, the technology ensures a high-security standard.
Many large German companies also use Check Point.
Which other solutions did I evaluate?
I'm unsure if the company has evaluated other options.
What other advice do I have?
I have never been involved in the decision to use this solution; I am just the end user.
Flagger Network Security and Check Point work effectively. I would rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.