I am an implementer. Whenever a customer purchases this solution, I go on-site and deploy it for them.
Senior Network Engineer at a computer software company with 1,001-5,000 employees
A policy-driven solution that integrates software and hardware
Pros and Cons
- "Cisco's technical support team is very good."
- "From my point of view, troubleshooting issues relating to ACI can be a little bit complicated to perform."
What is our primary use case?
What needs improvement?
From my point of view, troubleshooting issues relating to ACI can be a little bit complicated to perform.
For how long have I used the solution?
I have been using Cisco ACI for roughly six months.
What do I think about the scalability of the solution?
This solution is both scalable and stable.
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Cisco ACI
December 2024
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How are customer service and support?
Cisco's technical support team is very good.
How was the initial setup?
If you know the steps, then the initial setup is quite straightforward. You need to know how to configure it. You're looking at a minimum of at least five working days to build the infrastructure. After that, it depends on how many devices you want to connect.
What's my experience with pricing, setup cost, and licensing?
I don't believe there is any licensing required.
What other advice do I have?
Normally ACI is implemented in the data-center — It's not an end-user product.
I would absolutely recommend this solution.
On a scale from one to ten, I would give this solution a rating of eight.
There are some issues regarding the orchestration of vendors and integration that need to be addressed.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Network Engineer at a tech services company with 5,001-10,000 employees
With this product, I can deploy things with a script, then run it in five minutes
Pros and Cons
- "With Cisco ACI, I can deploy things with a script, then run it in five minutes."
- "Cisco should provide more examples of code in their website. Something that other people can use. There is a great place in the development area."
What is our primary use case?
It is a progressive tool. You can automate things with it. It is for a new generation of data centers.
How has it helped my organization?
The previous generation of networking, everything was slow, taking days to deploy and run a script. With Cisco ACI, I can deploy things with a script, then run it in five minutes.
What is most valuable?
- Automation
- Developing
What needs improvement?
Cisco should provide more examples of code in their website. Something that other people can use. There is a great place in the development area.
What do I think about the stability of the solution?
The stability is not bad, but could be improved. In the beginning, we had integration problems, but now, it is more stable.
What do I think about the scalability of the solution?
There is a scalability path on the Cisco website. We are currently working on scaling the product.
How is customer service and technical support?
Cisco has a powerful technical team, which is very useful for us.
How was the initial setup?
The initial setup was complex.
What about the implementation team?
We used an international company for the deployment. My colleagues were very happy with them. The deployment happened before I joined the company.
What's my experience with pricing, setup cost, and licensing?
The thing that I like the most from Cisco is the support and all the documentation that they have. We do have to pay for it though.
Which other solutions did I evaluate?
We also considered Juniper.
What other advice do I have?
I would recommend Cisco ACI.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco ACI
December 2024
Learn what your peers think about Cisco ACI. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Pre-sales Engineer at a tech services company with 10,001+ employees
Building the ACI Fabric is its most valuable feature
Pros and Cons
- "Building the ACI Fabric is its most valuable feature."
- "It needs to be able to function on the cloud."
What is our primary use case?
It is used in data centers.
How has it helped my organization?
It gives us a new way of providing the network.
What is most valuable?
Building the ACI Fabric is its most valuable feature.
What needs improvement?
It needs to be able to function on the cloud.
What do I think about the stability of the solution?
I am not using it day-to-day at the moment. My impression is it is working fine.
What do I think about the scalability of the solution?
On paper, it scales.
What about the implementation team?
We did the deployment.
What other advice do I have?
Start now with this technology.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
IT Network at a healthcare company with 201-500 employees
We get faster deployments of network policies based on applications that we provide
Pros and Cons
- "The centralized management of the entire network data center, in this case with ACI, is the most valuable feature. By having access to some powerful APIs you can build your own tool to speak to the ACI controller, then with that, you can deploy things really fast. Having the option to build your own tools and then using the centralized management of the ACI to push the configuration to the network devices is very valuable."
- "The error messages should be improved. Sometimes we want to remove an error message so we acknowledge an error and we would then like to remove it but there's no real way of doing that. If we need to do it, we need to open a tech case. That could use improvement."
What is our primary use case?
The primary use case for this product is to enhance the speed of certain tasks in the network. We get faster deployments of network policies based on applications that we need to provide.
What is most valuable?
The centralized management of the entire network data center, in this case with ACI, is the most valuable feature. By having access to some powerful APIs you can build your own tool to speak to the ACI controller, then with that, you can deploy things really fast. Having the option to build your own tools and then using the centralized management of the ACI to push the configuration to the network devices is very valuable.
What needs improvement?
The error messages should be improved. Sometimes we want to remove an error message so we acknowledge an error and we would then like to remove it but there's no real way of doing that. If we need to do it, we need to open a tech case. That could use improvement.
What do I think about the stability of the solution?
From my experience, it seems like a really stable product. The only thing that concerns me a bit is the fact that you have a lot of errors. It gives you a lot of error messages and they mostly don't really influence the functionality, so it still works. It just notifies that there is some misconfiguration and I think it will scare people with these kinds of messages that don't really have an influence on the functions. Operating the ACI fabric is a concern I have.
What do I think about the scalability of the solution?
I have seen the guide for scalability and I think it's great. I have no complaints.
How are customer service and technical support?
We had some problems so we opened a tech case and we got help. We could do the things we couldn't do so their support is great.
Which solution did I use previously and why did I switch?
Everyone is getting faster and if you want to compete with other companies then you have to bring services to your customers that are at the level of the other companies. ACI is a way of doing things faster by automating. That's the reason why we have it in our company. We chose Cisco because it was based on certain conditions that had to be met, and of course, also because of the price. It was the best product in terms of price and what comes with it.
How was the initial setup?
At first, the setup was really complex because we did everything with the GUI first. We had to figure out how to do that and it was frustrating because we had a lot of errors which didn't really tell us anything because we're used to other kinds of messages from the old school networking. That was kind of frustrating but then once we got it, it got easier. Now, there are new challenges that we are facing when we want to do certain configurations but it totally gets better with the help of online communities.
What about the implementation team?
We have someone coming from Cisco once a week. We ask him questions and he helps us integrate this new technology in our company.
What other advice do I have?
I would rate it an eight out of ten. Not a ten because of the error messages. In order to get to a ten, they need to have a better way of telling if something is really important. They shouldn't have the message in the same window or in the same menu, they should be separated. The guys who looks at it should be able to tell really fast if it's a problem they have to look at right away or if it has time. Also, they should have the option to delete the messages if you acknowledge them and don't want to see them anymore.
Advice I would give to someone considering this solution would be don't be too frustrated about trying to do certain things because it needs time and you need to learn the GUI and what it does in the background. Take the time and ask the community or ask a Cisco employee to help you integrate and then with time it will get better.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Professional Services Engineer at a tech services company with 51-200 employees
We have been able to deploy new applications more efficiently and faster
Pros and Cons
- "We can support policy based on our intent, then that gets rendered into the policy that we will be using for Fabric."
- "It is more about resolving bugs early on in the code. Otherwise, as the product gets more mature and those bugs get discovered sometimes by the customer, then Cisco will resolve them."
What is our primary use case?
We are putting ACI into replace the customer's legacy networks, so it's a migration project.
How has it helped my organization?
We have been able to deploy new applications more efficiently and faster.
What is most valuable?
We can support policy based on our intent, then that gets rendered into the policy that we will be using for Fabric.
What needs improvement?
It is more about resolving bugs early on in the code. Otherwise, as the product gets more mature and those bugs get discovered sometimes by the customer, then Cisco will resolve them.
What do I think about the stability of the solution?
It is pretty good once it is in, then up and running. The stability is fine. I haven't had many issues.
What do I think about the scalability of the solution?
The product is scalable. You can scale east-west by adding in additional leaf switches. I haven't experienced any scale issues so far, which is good.
How are customer service and technical support?
The technical support is good. We have Cisco SEs assigned to this project, and we have used them. They are pretty responsive. We have been happy with them.
Which solution did I use previously and why did I switch?
That decision would have been made by the customer internally, but they would do a LAN upgrade and an RFP. In this case, Cisco ACI came out as the winner.
How was the initial setup?
It took quite a bit of time to get the design completed in advance. However, once the core ACI Fabric was in and migrated on, the initial setup is fairly easy. It's the same with any new deployment.
What about the implementation team?
We are the supplier to the customer and the Cisco partner. We are actually doing the implementation, and the customer hired us to do it.
What was our ROI?
It saves time and resources.
Which other solutions did I evaluate?
The only real competitor to this product is VMware NSX.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Sr. IT System Administration at a government with 10,001+ employees
The Call Manager is useful, but pre-deployment technical support needs improvement
Pros and Cons
- "The most valuable feature of the solution is the Call Manager."
- "I think that technical support tickets should be escalated sooner."
What is our primary use case?
We have purchased this solution for our network, but we have not deployed it yet.
What is most valuable?
The most valuable feature of the solution is the Call Manager.
What needs improvement?
Technical support needs improvement. I can get stuck with a rep who will just have me scan the logs to look for the problem. I think that technical support tickets should be escalated sooner.
For how long have I used the solution?
Pre-deployment
What do I think about the stability of the solution?
This solution is pretty stable.
What do I think about the scalability of the solution?
I would rate the scalability about a ten.
How are customer service and technical support?
Sometimes I get stuck with somebody from technical support who does not understand the problem. If they are having trouble then they need to get help with it more quickly.
What other advice do I have?
We are still in the pre-deployment stage of this solution.
The only complaint that I have so far is in regards to technical support.
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Principal Engineer at a tech company with 10,001+ employees
Helps me to visualize everything with a single click
Pros and Cons
- "This solution is easy to configure, and it is done in an object-oriented manner."
- "I would like to see a smoother transition from existing systems."
What is our primary use case?
I worked with this solution in my lab to prepare it for deployment.
How has it helped my organization?
I don't use it at the organizational level, but in my lab, it has helped me to visualize everything in one click.
What is most valuable?
This solution is easy to configure, and it is done in an object-oriented manner.
What needs improvement?
I would like to see a smoother transition from existing systems. The configuration from what we had earlier, compared to ACI, is completely different.
What do I think about the stability of the solution?
The stability of this solution is ok.
What do I think about the scalability of the solution?
Our deployment is very small, so I'm not the right guy to speak with about scalability.
How are customer service and technical support?
I have not contacted technical support.
How was the initial setup?
The initial setup of this solution is not straightforward. We had our standard configuration running, but when we moved to ACI it was a completely different dimension. It was a slow migration, and you need to completely change the way you think about things. This took me about three months to completely understand.
What about the implementation team?
We implemented the solution in-house. I went through the specifications and documentation and then handled it myself.
What other advice do I have?
Things are moving towards the ACI model, so it is good to try out this next generation solution.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Engineer at a political organization with 10,001+ employees
Automation is its most valuable feature. The learning curve of this product is very steep.
Pros and Cons
- "The initial setup was pretty straightforward. We just moved from one platform to another."
- "The way the objects are oriented on it are not as straightforward as they should be."
What is our primary use case?
It is used in our data center.
What is most valuable?
Automation is its most valuable feature.
What needs improvement?
- The way the objects are oriented on it are not as straightforward as they should be.
- The learning curve of this product is very steep. It is not what I'm used to.
- I miss having the CLI. I am old-fashioned.
What do I think about the stability of the solution?
It seems fairly stable. We have not had any major hiccups.
What do I think about the scalability of the solution?
It is pretty scalable.
How is customer service and technical support?
The technical support is good. We had an issue where we had to talk to Cisco's technical assistance, and it worked out.
How was the initial setup?
The initial setup was pretty straightforward. We just moved from one platform to another.
What about the implementation team?
We use consultants for the deployment, and they were very helpful. They had experience that we didn't.
Which other solutions did I evaluate?
There was only one logical way to go, and that was with the Cisco ACI.
What other advice do I have?
Just go for Cisco ACI.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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