We haven't had any significant issues so far. Our manager can escalate issues to the solution's engineers even when we have issues. They provide a fast response to our incidents and solve our issues. After solving the problem, the engineers also look into the issue to find the root cause. We've contacted their support before. We submit support tickets and follow up with our account manager. The account manager can then follow up with the engineers, which helps the ticket get processed faster. Their support team has several experts, especially in Apache Kafka. We can always ask them about specific issues. For example, our principal engineer once asked about Kafka offset, and the account manager was able to handle it and provide best practices.
