We performed a comparison between Alemba vFire and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Incident Management is the most valuable feature of the solution."
"The workflow is very good, as well as customizable."
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"The visibility features are great."
"I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."
"We use JIRA Service Management for tracking purposes, planning, and execution."
"The product is not lacking anything that a QA will want to use."
"The initial setup is easy and straightforward."
"The customer portal with connection with our knowledge base has been most valuable."
"Transparency of the system helps both internal and external persons involved."
"The automation feature in JIRA Service Management is beneficial, and that's yet to be available in ServiceNow. ServiceNow doesn't have the flexibility to automate processes."
"The reporting needs to be improved."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The product should improve its ability to integrate with third-party tools."
"The customizations in Jira could be improved by being simplified. They are currently very complex."
"JSD has some analytics, but it's pretty much basic and simple dashboards. There's no mobile application for JSD. It really would benefit from better implementation with other vendors. We're heavily reliant on some external marketplace applications."
"Generally requires the purchase of additional plugins."
"It is difficult to navigate if you don't have any prior knowledge."
"In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work for customer-facing systems."
"This solution lacks features for project management."
"We have a lot of add-ons, however, instead of the add-ons, for example, cloning could be better."
"They need to work on the speed of Jira."
Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. Alemba vFire is rated 7.4, while JIRA Service Management is rated 8.2. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". Alemba vFire is most compared with ServiceNow, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud. See our Alemba vFire vs. JIRA Service Management report.
See our list of best IT Service Management (ITSM) vendors.
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