GB, Development Practice - Technical Director at EJADA
Real User
Top 20
Dec 11, 2024
While JIRA Service Management saves time, direct cost savings are challenging due to licensing fees. Currently, it costs around $150 to $200 per user, a significant expense, especially given the large number of employees.
Technical Service Manager at Top Level Corporation Limited
Real User
Top 5
Oct 3, 2024
The pricing for Jira Service Management is reasonable and not expensive. It feels fair because there are opportunities for discounts through resellers.
It is one of the premium products on the market, but it is very costly, especially in the Indian market. Smaller organizations cannot afford it. We pay monthly licensing costs. We only have to pay for the subscription model that we choose.
The price is not high. I would rate the pricing a seven out of ten, where one is low price, and ten is high price. It's competitively priced, considering other similar products in the market. There are no additional costs. The license we have covered quite a few offerings, like Jira's Confluence page, so that's pretty good.
The cost of the product is not very expensive but if you need to buy other plugins such as Confluence, it costs extra. I would recommend choosing a bundle option, if Atlassian gives you that option with Jira Confluence.
The price is a point of contention for me. It does overall work out as a significant amount of money that will be spent over a shorter period of time. We are having to review what we are paying for the solution now, which means that we are probably putting out too much money for it. At this point in time, we've accepted the hit and it's going to be a huge investment in terms of time and resources. We can't do anything about that now. We're going to have to make the best due of what we have for now. I believe, right now, we are averaging between 250 and 500 users a month, whereas we started off with something around $50 a month. I would rate this solution's pricing model a seven, on a scale from one to 10, with one being the worst and 10 being the best. This rating was done through a comparison of other tools like ServiceNow. ServiceNow was more expensive which is why we moved away from that solution.
Responsible of the ALM/Atlassian business line at Sistemas
Real User
Nov 11, 2022
It depends on the number of users but it starts at $20 per month per user. I would rate them a three out of five for pricing. Asset management has an extra cost. The relation between price, functionality and usability is good.
Head of ALM at a tech services company with 1,001-5,000 employees
Real User
Nov 8, 2022
I rate Service Management four out of 10 for affordability. The price could be better, especially for companies using more than one Atlassian product. It's suitable for SMBs that can afford it. I don't think there's another tool that's both better and cheaper. All help desk tools are relatively expensive. You also need to consider the overall work we need to do on the tool. The five days of work needed for deployment isn't much, but it requires ongoing maintenance over time.
The license is based on the number of users. Jira gets costly when scaling up to high numbers of users. At a certain point, it might be more cost-effective to create a custom solution or use something else.
You can choose either monthly or yearly licensing. The cost has recently increased. It might be around $20 to $25 per user license. You have three types of plans: standard, basic, and premium. If you need to configure it more, you have to use some plugins from the Atlassian Marketplace. For those, you have to pay whatever they may cost.
The price of Jira is very good. We have a standard basic version. We also have premium plans we have in Jira. The cost depends on the plan. It also depends on the number of users and plugins. A basic plan will charge $10 per user. A more premium plan will charge $18 per user.
Sr Associate at a maritime company with 501-1,000 employees
Real User
Jun 7, 2022
I'm not aware of the exact pricing. It's my understanding that, compared to Service Management, the price is a little higher, however, the Jira software price is okay. It's a good price.
Managed Service Specialist at a tech services company with 201-500 employees
Reseller
Feb 9, 2022
Licensing is expensive if you're not getting what you need. Customers will pay if they're satisfied with the product but if they don't get what they want, they won't purchase it, no matter how cheap.
The license we use is on a yearly basis. As a Solution Partner, we were using the free one and were using the free plugins. We were also giving our own plugins to the Atlassian Solution Partners for free. We don't pay anything to Atlassian.
Manager (AWS Operations) at a tech services company with 10,001+ employees
Real User
Sep 23, 2021
The cost of the license is too high. It's a real challenge for companies that aren't already using JIRA products. ServiceNow or other tools have more modules, and they charge less relative to the number of features they offer.
Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests, which have a $10 a month flat rate, so right now, it is $10 a month. There are lots of add-ons. They do a free version, a standard version, and a premium version. In the last company, we started on $50 a month. By the time I left, we were paying $4,500 a month. That was mainly because we had 100 users on Confluence. I bought an add-on for Jira software for which we had 10 users, and that was $5 per user per month. It was costing me $500 a month, whereas it should only be $50 a month. I don't know if licensing fee has changed. I'd like our whole company to use it, but the big problem is the licensing because the Confluence side is what is really useful, but if I add 30 users to Confluence and then buy an extension for Jira software, I've got to pay for 30 licenses, even though I've only got two users in Jira software. It is the one big disadvantage of cloud software. You always have to pay for the number of seats regardless of which product you are on. This will probably severely limit how many people would use it because I'm not going to start paying $10 per user per month for a Jira software add-on when there are only two people using it.
Corporate Performance Lead at a tech services company with 501-1,000 employees
Real User
Sep 6, 2020
We may upgrade the license that we have. The license that we currently have is good for 500 agents, and it's not full yet. When we expand it will be necessary to upgrade the license. There are additional fees for add-ons.
Compared with other vendors, pricing is okay. But they increase the price every year which gets me in trouble with finance. I have to convince them why I have to pay these extra amounts which are supposed to stay the same. I know it's not linked to Atlassian always, because also the other partner was giving us the price directly.
Project & Delivery Manager at a comms service provider with 10,001+ employees
Real User
Jun 28, 2020
It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain. There are additional costs for add-ons that require additional software to support the specific add-on. There are not only custom licenses, they have licenses for add-ons as well. Globally, it's an interesting cost perspective.
I'm not sure what the exact pricing is, but it's tiered based on the number of users. If a company has 10 users it might cost X but with 50 users it will cost Y. Outside solutions, such as plugins, may come at an extra cost. Apart from that, I don't think Jira has additional costs.
Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free. It's uncomfortable, but because we don't have any laws about copyright, we must do it. We also do this with other products, like Microsoft's for example. We usually get them free. We have no problem using the full feature set free.
JIRA Service Management is recognized for customization, ease of use, and integration capabilities, offering flexible workflows and dashboards that enhance ticket management in organizations.This platform contributes to streamlining business operations with features like automation and real-time updates. Businesses implement JIRA Service Management to manage ITIL processes, support tickets, and issue tracking both internally and externally. It is utilized for project management and lifecycle...
The price is actually reasonable.
I have not worked directly on the pricing.
It was not my responsibility as I was only a client. I did not handle the installation or purchasing.
While JIRA Service Management saves time, direct cost savings are challenging due to licensing fees. Currently, it costs around $150 to $200 per user, a significant expense, especially given the large number of employees.
We used Jira's free version for some time, and we used it as an offline service without communicating with the Jira team regarding the license.
The pricing for Jira Service Management is reasonable and not expensive. It feels fair because there are opportunities for discounts through resellers.
I do not have information about the pricing or licensing cost of JIRA. The last time I checked, there was a cloud version available for subscription.
It is a cheaply priced product.
It is one of the premium products on the market, but it is very costly, especially in the Indian market. Smaller organizations cannot afford it. We pay monthly licensing costs. We only have to pay for the subscription model that we choose.
The price is not high. I would rate the pricing a seven out of ten, where one is low price, and ten is high price. It's competitively priced, considering other similar products in the market. There are no additional costs. The license we have covered quite a few offerings, like Jira's Confluence page, so that's pretty good.
I rate the pricing a ten out of ten because it is very highly priced. We have paid $20,000 recently for a one-year license for our on-prem server.
JIRA Service Management's pricing is pretty decent compared to competitors. I rate the pricing an eight to nine on a scale of one to ten.
The cost of the product is not very expensive but if you need to buy other plugins such as Confluence, it costs extra. I would recommend choosing a bundle option, if Atlassian gives you that option with Jira Confluence.
The price is a point of contention for me. It does overall work out as a significant amount of money that will be spent over a shorter period of time. We are having to review what we are paying for the solution now, which means that we are probably putting out too much money for it. At this point in time, we've accepted the hit and it's going to be a huge investment in terms of time and resources. We can't do anything about that now. We're going to have to make the best due of what we have for now. I believe, right now, we are averaging between 250 and 500 users a month, whereas we started off with something around $50 a month. I would rate this solution's pricing model a seven, on a scale from one to 10, with one being the worst and 10 being the best. This rating was done through a comparison of other tools like ServiceNow. ServiceNow was more expensive which is why we moved away from that solution.
The price of the solution is becoming expensive and it should be reduced.
It depends on the number of users but it starts at $20 per month per user. I would rate them a three out of five for pricing. Asset management has an extra cost. The relation between price, functionality and usability is good.
I rate Service Management four out of 10 for affordability. The price could be better, especially for companies using more than one Atlassian product. It's suitable for SMBs that can afford it. I don't think there's another tool that's both better and cheaper. All help desk tools are relatively expensive. You also need to consider the overall work we need to do on the tool. The five days of work needed for deployment isn't much, but it requires ongoing maintenance over time.
The license is based on the number of users. Jira gets costly when scaling up to high numbers of users. At a certain point, it might be more cost-effective to create a custom solution or use something else.
I wasn't involved in purchasing Jira, but I believe it is affordable for small organizations.
Licensing costs are on the expensive side.
On a scale of one to five, where five is a good price and one is high, I would rate this solution as a three. It isn't cheap but it's not ridiculous.
You can choose either monthly or yearly licensing. The cost has recently increased. It might be around $20 to $25 per user license. You have three types of plans: standard, basic, and premium. If you need to configure it more, you have to use some plugins from the Atlassian Marketplace. For those, you have to pay whatever they may cost.
The price of Jira is very good. We have a standard basic version. We also have premium plans we have in Jira. The cost depends on the plan. It also depends on the number of users and plugins. A basic plan will charge $10 per user. A more premium plan will charge $18 per user.
We have an annual license with JIRA Service Management, but it is billed monthly.
I'm not aware of the exact pricing. It's my understanding that, compared to Service Management, the price is a little higher, however, the Jira software price is okay. It's a good price.
This solution could be made to be more affordable.
I price of JIRA Service Management is reasonable.
Licensing is expensive if you're not getting what you need. Customers will pay if they're satisfied with the product but if they don't get what they want, they won't purchase it, no matter how cheap.
The license we use is on a yearly basis. As a Solution Partner, we were using the free one and were using the free plugins. We were also giving our own plugins to the Atlassian Solution Partners for free. We don't pay anything to Atlassian.
There's just a standard licensing fee that we pay on a monthly basis.
The cost of the license is too high. It's a real challenge for companies that aren't already using JIRA products. ServiceNow or other tools have more modules, and they charge less relative to the number of features they offer.
For the people like us, the lower the price, the better. But when compared to other competitors, I think it's Jira's price is okay.
Right now, I am using the free version of the solution.
We need a license because we have a higher number than the free part.
Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests, which have a $10 a month flat rate, so right now, it is $10 a month. There are lots of add-ons. They do a free version, a standard version, and a premium version. In the last company, we started on $50 a month. By the time I left, we were paying $4,500 a month. That was mainly because we had 100 users on Confluence. I bought an add-on for Jira software for which we had 10 users, and that was $5 per user per month. It was costing me $500 a month, whereas it should only be $50 a month. I don't know if licensing fee has changed. I'd like our whole company to use it, but the big problem is the licensing because the Confluence side is what is really useful, but if I add 30 users to Confluence and then buy an extension for Jira software, I've got to pay for 30 licenses, even though I've only got two users in Jira software. It is the one big disadvantage of cloud software. You always have to pay for the number of seats regardless of which product you are on. This will probably severely limit how many people would use it because I'm not going to start paying $10 per user per month for a Jira software add-on when there are only two people using it.
Our customers think that the pricing is high. Compared to the competitors, I think the pricing is fair.
We are very satisfied with the pricing of the product. Because we are an associate partner it is free for us.
We may upgrade the license that we have. The license that we currently have is good for 500 agents, and it's not full yet. When we expand it will be necessary to upgrade the license. There are additional fees for add-ons.
The pricing is very competitive and I think that it is okay.
Compared with other vendors, pricing is okay. But they increase the price every year which gets me in trouble with finance. I have to convince them why I have to pay these extra amounts which are supposed to stay the same. I know it's not linked to Atlassian always, because also the other partner was giving us the price directly.
It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain. There are additional costs for add-ons that require additional software to support the specific add-on. There are not only custom licenses, they have licenses for add-ons as well. Globally, it's an interesting cost perspective.
I'm not sure what the exact pricing is, but it's tiered based on the number of users. If a company has 10 users it might cost X but with 50 users it will cost Y. Outside solutions, such as plugins, may come at an extra cost. Apart from that, I don't think Jira has additional costs.
Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free. It's uncomfortable, but because we don't have any laws about copyright, we must do it. We also do this with other products, like Microsoft's for example. We usually get them free. We have no problem using the full feature set free.
When we bought the solution, I recall there was one license option limited to 50 users. There is an enterprise version as well.