The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I can see my test coverage and all that kind of stuff. The integration between these three is very useful.
It is pretty customizable, and it integrates well. There are a lot of add-ins and a lot of connectors to third-party products. In my last company, we used Test Royal for managing all the tests, and it integrated perfectly with that. For any issue or bug, we could see what tests have been run and the complete history of the tests.
One of the main advantages of JIRA is that it can be customized for our solutions. I live in Iran and we translated some parts of it into Persian and customized it with extra features. We hid other features to customize it right to the point. We provide this solution for our customers.
The solution offers lots of information on the website to assist with technical queries. There are also many community sites to help you troubleshoot any problems.
IT Quality Section Head at Saudi Public Transport Company JSC
Real User
2019-09-15T16:43:00Z
Sep 15, 2019
The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well.
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
1. Accelerating the flow of work between IT teams, development teams, and business teams
2. Empowering teams to deliver their service more quickly
3. Bringing visibility to their work
Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline...
The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I can see my test coverage and all that kind of stuff. The integration between these three is very useful.
It is pretty customizable, and it integrates well. There are a lot of add-ins and a lot of connectors to third-party products. In my last company, we used Test Royal for managing all the tests, and it integrated perfectly with that. For any issue or bug, we could see what tests have been run and the complete history of the tests.
The simplicity is good for our clients. The price is good.
Easily integrates with other tools.
One of the best things about JIRA is that it searches for answers while questions are being typed so some tickets do not need to be submitted.
The most valuable features are the management tools.
One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it.
The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features.
Some of the most valuable features are simplicity, ease of configuration, and ease of customization.
It's easy to set up the solution.
One of the main advantages of JIRA is that it can be customized for our solutions. I live in Iran and we translated some parts of it into Persian and customized it with extra features. We hid other features to customize it right to the point. We provide this solution for our customers.
The solution offers lots of information on the website to assist with technical queries. There are also many community sites to help you troubleshoot any problems.
I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances.
The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well.
This is the most complete and versatile enterprise task management product and issue tracker.
What I really like about this solution, is how it manages the queues, the tickets and the routing.
This solution has helped us a great deal in project management tracking and forecasting.
JIRA helps integrate Kanban Board features and for this reason what it does it does well.
This is a flexible tool for logging and tracking issues efficiently.
The most valuable feature of this solution is that it is user-friendly.
The automations will really help the company by delegating work the way your company operates.
Allows customized processes for our service contracts.