Amity helps you understand which customers need your attention and why.
Amity provides a single, shared, customizable database for all of the accounts, subscriptions, and relationships you manage.
Make better-informed decisions with comprehensive account and people profiles that were purpose-built for customer success teams.
To understand the entire customer lifecycle, Amity combines data from your application, website, and mobile apps with data locked in your billing, CRM, email, marketing, and support ticket systems.
Amity can automatically collect customer interactions so you won’t have to waste time switching to other applications.
You’ll never be surprised because Amity provides real-time insights that are tailor-made for your business.
SmartPlaybooks™ enables your team to provide the right action at the right time.
Managing the entire customer lifecycle involves specialists from across your organization.
Management reports and dashboards provide leaders with the information required for predictable growth.
We believe legendary customer service starts with people talking to people. So we put customers and conversations at the heart of Gladly. Because customers aren’t ticket numbers or cases, they’re people.
With Gladly, agents are empowered to be naturally productive, with a modern messaging interface that gives them the ability to communicate across channels. So customers feel known and cared for every time.
We monitor all Customer Success Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
