Answerbase is a user-friendly knowledge management platform for online self-service customer support and e-commerce. It allows users to ask questions, receive quality answers, and browse helpful content and articles to effectively meet the information demands of your customers about your products and services. Each system comes with easy-to-use administration and moderation tools to customize, manage and grow an engaging platform that saves your business time and resources by reducing duplicate inquiries.
Advanced features like moderation, user group management (giving users the appropriate content access and functional permissions), actionable content insights, collaboration notes, answer drafting and private question management give administrators the tools they need to effectively manage all of your content, users and access.
Businesses have the ability to enable or disable community Q&A capabilities, giving you the ability to effectively leverage the expertise of your customers, product evangelists, and other industry experts. Allow select experts and thought leaders to answer questions, maintain a profile, vote on the quality of answers and be recognized for their contributions on leader boards with reputation points, badges and highlighted areas of expertise.
Answerbase’s white-labeled platform allows you to easily customize the look and feel of your site. Simply add your logo and select a color scheme for your site for a quick setup, or use the advanced tools to add your own header, footer, CSS, and more, for full control over your platform's design and navigation. Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.
Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site.
Public 360° is improving everyday work in the public sector for the good of citizen services
We build on decades of experience as the preferred provider of digital services to the public sector. We are the only supplier that offers the entire portfolio of case processing, archive and document management, and planning & construction case processing. We work with the premise providers in the public sector to support the digitalization strategies in the Nordics. With thousands professional consultants in Tietoevry you always have the strongest ICT environment behind you.
Put an end to time wasted looking for documents across several platforms and gain a clear overview of your organisation's workflow. Public 360° stores all your project or case records in one place, making it easy to find, share and update information. Tracking progress has never been so easy.
We've built it to comply with all Nordic regulations around records and case management, including GDPR. With Microsoft Office integration and the ability to automate processes, it offers you a one-stop-shop for an efficient and transparent administration that puts the community first.
