Try our new research platform with insights from 80,000+ expert users

Avaya Aura [EOL] vs Cisco Unified Contact Center Enterprise comparison

Avaya and Cisco are both solutions in the Contact Center Infrastructure category. Additionally, 100% of Avaya users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.
Avaya Aura [EOL]
Read 2 Avaya Aura [EOL] reviews
    100% willing to recommend
    Cisco Unified Contact Cent...
    Read 1 Cisco Unified Contact Center Enterprise review
    • 540 Views
    • 512 Comparison Views
    100% willing to recommend
     

    Categories and Ranking

    Avaya Aura [EOL]
    Average Rating
    10.0
    Number of Reviews
    2
    Ranking in other categories
    No ranking in other categories
    Cisco Unified Contact Cent...
    Average Rating
    9.0
    Number of Reviews
    1
    Ranking in other categories
    Contact Center Infrastructure (2nd)
     

    Featured Reviews

    DH
    May 5, 2019
    Can enable any organization to become agile and dynamic in unified communications
    We are an Avaya Platinum Business Partner The Avaya Aura platform will enable ANY organization to become agile and dynamic in unified communications. The most valuable features of this solution are its flexibility, scalability and most of all the stability. This solution needs to be made more…
    Read full review
    WA
    Jan 27, 2016
    The ease of integration and documentation are valuable features.
    Usability Ease of integration Security Perfection Documentation Some usability issues need to be improved. I've used it for three years. There were no issues with the deployment. This is the stand-out point with Cisco CC. It's very stable. Cisco provides cost effective options for migration…
    Read full review

    Quotes from Members

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
    report
    See which vendors are best for you
    Use our free recommendation engine to learn which Contact Center Infrastructure solutions are best for your needs.
    See recommendations
    814,763 professionals have used our research since 2012.
     

    Top Industries

    By visitors reading reviews
    No data available
    Computer Software Company
    25%
    Healthcare Company
    13%
    Manufacturing Company
    10%
    Financial Services Firm
    8%
     

    Company Size

    By reviewers
    Large Enterprise
    Midsize Enterprise
    Small Business
    No data available
    No data available
     

    Comparisons

    No data available
    Cisco Unified Contact Center Express vs Cisco Unified Contact Center Enterprise Logo
    Cisco Unified Contact Center Express vs Cisco Unified Contact Center Enterprise
    Compared 75% of the time
    Genesys Cloud CX vs Cisco Unified Contact Center Enterprise Logo
    Genesys Cloud CX vs Cisco Unified Contact Center Enterprise
    Compared 25% of the time
    More Cisco Unified Contact Center Enterprise Competitors
     

    Product Reports

    Buyer's Guide
    Unified Communications
    October 2024
    Avaya Aura [EOL] reportDownload Avaya Aura [EOL] product report
    No data available
     

    Also Known As

    No data available
    Contact Center Enterprise
     

    Learn More

    Avaya
    Cisco
     

    Overview

    Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

    Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

     

    Sample Customers

    San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC Hydro
    Cimpress, Energisa, Raiffeisen Bank
    See our list of best Contact Center Infrastructure vendors.

    We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.