Find out what your peers are saying about Atlassian, Zendesk, Salesforce and others in Knowledge Management Software.
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.
Document360 also offers an API documentation feature, for developers to create high-quality API docs and stay up-to-date.
Benefitting Features of Document360
Document360 has the ability to use in multiple Help Centers and customized landing pages to carry your brand.
There are many other outstanding features to explore. With Document360 you can build better self-service support for your employees and extend the benefits of the Help Center for your customers.
XWiki is a powerful Open Source knowledge management platform that helps businesses save time and budget while enhancing collaboration on both team and organizational levels. It allows users across different departments to stay on the same page by accessing critical information in a fast and efficient way. Email overload, the loss of important knowledge when key employees leave are long forgotten and silos are reduced. With XWiki, vital information is only a click away, training and operations costs are reduced and data loss is prevented through regular backups.
XWiki is developed thinking of extensibility, adaptability, and flexibility. It comes with over 750 apps and extensions and allows for endless customization. Moreover, App Within Minutes allows even non-technical users to create their own extensions to address specific needs with custom solutions and continue collaborating efficiently. Because every business is different, XWiki is available both on-premise and Cloud, and, since there is no vendor lock-in, switching between the two is possible at any time.
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