Gainsight Platform vs Natero comparison

The Experience You Want With The Power You Need

The most innovative companies in the world have joined the Customer Success movement and built their customer management processes on the award winning Gainsight platform. With Gainsight, your team can:

•  Create customer communications at scale with Copilot
•  Proactively demonstrate ROI with Success Plans
•  Drive consistent action with Cockpit and Playbooks

With Gainsight's powerful Customer Success solution, you can turn your customers into your greatest advocates and your business's greatest advantage.

Natero Customer Success Platform provides the following:

1.  Proactively Manage Customers- Natero's machine learning algorithms and rule-based alerts proactively identify the accounts that need your attention. Reach out to customers at risk of churn before they decide to leave. Know which customers are most likely to upgrade or convert from trial to paying. Natero evaluates hundreds of factors to accurately predict your customers' behavior.
2. Operationalize Customer Success- Natero's intuitive workflows help you manage customer progress through onboarding, adoption and beyond. Know when key milestones are missed so you can guide your customers back to success. Provide consistent responses using standardized playbooks.
3. Monitor Customer Health- Easily create and configure customer Health Scores with Natero. Pick your relevant metrics, such as product usage, custom KPIs, NPS, and much more. Weigh the importance of each metric to strike the right balance for your business.