LiveChat vs QDesk comparison

LiveChat and CyberQP are both solutions in the Help Desk Software category. LiveChat is ranked #32, while CyberQP is ranked #52. LiveChat holds a 0.3% mindshare in HDS, compared to CyberQP’s 0.1% mindshare. Additionally, 100% of LiveChat users are willing to recommend the solution.

LiveChat

Read 6 LiveChat reviews

171 Views
133 Comparison Views

100% willing to recommend

QDesk

52 Views
14 Comparison Views

LiveChat

QDesk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between LiveChat and QDesk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: August 2024).

Buyer's Guide

Help Desk Software

August 2024

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Helped 800,688 peers since 2012

Categories and Ranking

LiveChat

Ranking in Help Desk Software

32nd

Average Rating

9.8

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (36th), Live Chat (2nd)

QDesk

Ranking in Help Desk Software

52nd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2024, in the Help Desk Software category, the mindshare of LiveChat is 0.3%, down from 0.4% compared to the previous year. The mindshare of QDesk is 0.1%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

it_user371517

Owner at a non-tech company with 51-200 employees

Jan 17, 2016

We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.

The live chat is invaluable. We also found that we cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions with our clients that we might not otherwise know about Every company searches for ways to have authentic conversations with there…

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Quotes from Members

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

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Product Reports

Buyer's Guide

LiveChat

August 2024

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Buyer's Guide

Help Desk Software

August 2024

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Also Known As

chat.io

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Learn More

LiveChat

CyberQP

Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Self-service Password Reset. Zero Trust Help Desk. End-to-End Help Desk Automation. Active Directory Password Syncing. MSP Integrations.

Sample Customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.

Information Not Available

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: August 2024.

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800,688 professionals have used our research since 2012.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.