We provide managed services for our clients and we are looking at this solution for many, if not all, of our customers. Depending on the results of our evaluation, we may be making it our standard.
Managing Director at The IT Agency Pty Ltd
A simple, effective, and lightweight antivirus solution
Pros and Cons
- "This solution is good at catching viruses and it's very effective and lightweight, which are all things that you want in an antivirus product."
- "Reporting on incidents needs improvement."
What is our primary use case?
What is most valuable?
This solution is good at catching viruses and it's very effective and lightweight, which are all things that you want in an antivirus product.
It's fast in comparison and we like that. It's simple, which is okay.
What needs improvement?
Reporting on incidents needs improvement. It doesn't give very much information compared to Sophos. Sophos will give you a graphic that you can zoom in on the subject and find out everything that the exploit tried to do. It gives you a visual sense of what is going on.
When it does find something I am not 100% sure that they are exploits or if they are false positives. At times, it can be difficult to tell what the problem is.
The deployment was a bit difficult. It was more difficult than Sophos, for example, with having to create an installer. I had to read through a lot of documentation to figure it out. It's clunky and cumbersome.
In Sophos, I can click what I want and it downloads an installer for each tenant. It just takes seconds. Whereas with Deep Instinct, I have to create a whole script and a lot more steps to deploy it.
You have to be more technical to deploy it. You can't just send a file to an end-user and have them install it. You have to have technical expertise.
The dashboards are quite primitive compared to Sophos, which is both good and bad. It's good because it's fast.
Easier Deployment would be better. More integration with RMMs, such as LabTech or Automate. Also, there should be more optics. When it does something, more information on what's happening would help us to make better decisions.
What do I think about the stability of the solution?
We are still in the test phase at the moment, but I know a few companies that use it in mass and they like it a lot. From them, I know that it is stable.
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January 2025
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What do I think about the scalability of the solution?
The solution is scalable and there are no issues with that.
Which solution did I use previously and why did I switch?
Previously we were using Webroot, but we are in the process of getting rid of it. We are thinking of moving all of our clients to Deep Instinct, and Sophos. We may have some clients on one and some on the other.
We have been using Sophos for five years now.
Sophos uses a huge amount of resources. There are a lot of components, and because it has so many, sometimes there are problems with installations. When there is a problem it takes forever to fix it. Also, it drains battery life on my laptop or tablet. With Deep Instinct, it lasts for hours.
Which other solutions did I evaluate?
We are in the process of evaluating Deep Instinct.
What other advice do I have?
I would suggest that people seriously consider using Deep Instinct. It's no-frills but effective and lightweight.
At this point, I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SOC Manager at Nais Srl
Good threat identification, but the documentation could be improved
Pros and Cons
- "The support is very good. They reply and respond very quickly."
- "They have a manual, but it is not excessive."
What is our primary use case?
It is currently in the testing phase for two of my customers, one with a large enterprise and another medium-sized company. We have tested both to understand which company is best suited for this solution.
What is most valuable?
It's a new solution that is beneficial for the endpoint because they have a new perspective on cyber security.
The agent and this platform do not require the endpoint to be connected to the network because the agent is designed to understand the threat, and tags it.
When the platform is connected to the network, he receives new mathematics as well as other tools to check the threat.
What needs improvement?
The documentation could be improved. They have a manual, but it is not excessive.
For how long have I used the solution?
I have been working with Deep Instinct for approximately one year. It's a new solution in Italy that has been released for one year.
What do I think about the stability of the solution?
For the moment, stability is not a question, for the amount that it is being used. We hope that it continues to be stable.
How are customer service and support?
The support is very good. They reply and respond very quickly.
What other advice do I have?
I would rate Deep Instinct a seven out of ten. It is a good solution and a good idea, but it is a very, new platform, and we must determine whether or not it is a truly effective security platform. We need more time to understand it.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Updated: January 2025
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