It acts as our VM storage, and the performance is good.
IT Manager at a pharma/biotech company with 5,001-10,000 employees
Phone Home support is very good, providing proactive troubleshooting
What is our primary use case?
What needs improvement?
It could be hyperconvergent in the future.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Stability is good so far.
Buyer's Guide
Dell SC Series
December 2024
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What do I think about the scalability of the solution?
The scalability is very good because we can add up to, if I'm not mistaken, another three stacks, three cases. There is room for us to keep upgrading the capacity.
How are customer service and support?
The Phone Home support is very good. It provides proactive troubleshooting and responds to end-customers like us.
We also have a local vendor to support us and all our IT infrastructure. They are acting as our consultant.
Which solution did I use previously and why did I switch?
Initially, when we chose this product it was because of the cost component and because the service was very good.
For me, when selecting a vendor the most important issue is support, after-sale services.
How was the initial setup?
The initial setup was straightforward. Everything was done by the engineers on site. Very little was required of IT during the setup. So it was pretty easy for us.
Which other solutions did I evaluate?
We did do some comparisons between HPE 3PAR as well as Dell Compellent, but we choose Dell, as I mentioned, because of the cost factor.
What other advice do I have?
The first thing you need to know is what you need, what your requirements are. The second thing is how much of a budget there is.
I rate Dell Compellent an eight out of 10. So far, we haven't faced any problems. Even during the upgrades, there have been no issues. In addition, support is very good.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Implementation Unit at a tech services company with 51-200 employees
Excellent unified storage solution for the enterprise.
What is most valuable?
Live Volume, Chargeback, Sync Replication (Cascade/Mixed mode), Fast Track.
How has it helped my organization?
Additional features like Live Volume, Chargeback, Sync Replication (Cascade/Mixed mode) and Fast Track makes this storage unique. Moreover, you can integrate your existing infrastructure--no matter whether it's FC or FCoE or iSCSI--with this unified storage solution. This means you don't need to buy a new storage solution for future escalation.
What needs improvement?
Improvement is a continuous process for every technology. Similarly, Compellent is improving its software (Storage Center) and releases updated version often.
For how long have I used the solution?
One and a half years.
What was my experience with deployment of the solution?
Not yet. But matching color coding during zoning is sometimes a little bit annoying.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
Not yet.
How are customer service and technical support?
Customer Service:
I don't have any complaints.
Technical Support:Excellent. I think EMC support service is equivalent of Copilot service of Compellent. And their response time is really good.
Which solution did I use previously and why did I switch?
Switched from EqualLogic because of Unified scale out architecture. You can use this storage file and block level both. Further, if you consider with others OEM like EMC for unified solution you have to consider VNX 5200/5300 above. Whereas there is no model dependency on Compllent.
How was the initial setup?
No issues. The installation and configuration is very simple.
What about the implementation team?
Yes. I did the implementation. There is no doubt about Dell's expertise level. They have really an efficient and expert group of people.
What's my experience with pricing, setup cost, and licensing?
Technically I can say that day to day cost is at a considerable level. Previously I told you if you consider 5-8 years solution then it'll minimize your day to day cost. Because, later to scale up your capacity you just need to add DAE (Disk Array Enclosure). That's all. And DAE is cheaper than buying a new storage for scale up capacity.
Which other solutions did I evaluate?
None.
What other advice do I have?
Definitely I would like to say to all others, if you want good unified storage solution with satisfactory level ROI just go with Compellent. It'll give you flexibility, good ROI and you can integrate your existing infrastructure without facing complexity, no matter what kind of infrastructure you have (FC, iSCSI or FCoE).
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Dell SC Series
December 2024
Learn what your peers think about Dell SC Series. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Information Technology Operations Manager at Weber Metals
An expensive product that should be more user-friendly, but they have good support that is proactive
Pros and Cons
- "One time, we had a drive fail and we were notified before we even saw it on the device."
- "This product should be a lot more user-friendly."
What is our primary use case?
This is our SAN product for use with a traditional VMware setup, using VMware clusters. We have the 150 terabyte enclosure.
What needs improvement?
This product should be a lot more user-friendly.
A central management system should be put in place to make it easier to configure.
For how long have I used the solution?
I have been using this solution for two years.
How are customer service and technical support?
The technical support is great. We have 24/7 support with a four-hour response. They are responsive and they stay to help until the problem is resolved.
One time, we had a drive fail and we were notified before we even saw it on the device. Then, the new hardware was shipped to us the next day.
Which solution did I use previously and why did I switch?
I also use HPE Nimble and I find that it is a lot easier to use and offers us more features.
How was the initial setup?
I inherited this solution when I joined the company. In terms of setting it up, we add this SAN into a VMware cluster. The initial setup is unnecessarily complex, and much more so than a solution like HPE Nimble.
What's my experience with pricing, setup cost, and licensing?
This product is too expensive compared to others, and I don't see any value in using it.
What other advice do I have?
In summary, it's a nice product but it's too expensive and too complicated to set up.
If I were rating this product solely on the management or administrative side, I would rate it a one out of ten because it's just ridiculous. Performance-wise, I can rate it a four or five out of ten.
Overall, I would rate this solution a four out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Architect at Synoptek
We see very low latency with very high IOPS for mixed workloads
Pros and Cons
- "We replicate between SAN to SAN for a lot of features and supportability. It also helps us when we want to upgrade to a newer SC Series or move the data from one data center to another."
- "Most valuable features have been the system customization with it, the performance you receive, and their CoPilot Support (or Dell EMC Storage Support)."
- "Connecting it up, you can run it within a few hours."
- "We see very low latency with very high IOPS for mixed workloads."
- "We had times that we needed a file service solution. We've used FluidFS, but it's a solution that is being transitioned out."
What is our primary use case?
We primarily use it to support our customers. We are a managed service provider.
We have private and public clouds that we use it for.
The performance over the years has been great. We like the platform and the upgrade features that it has. The biggest thing which we like is the support that we receive.
How has it helped my organization?
We see very low latency with very high IOPS for mixed workloads. Therefore, we are getting great performance. Our customers have been very satisfied because they use a wide range of applications.
We use the data migration utilities a lot. We replicate between SAN to SAN for a lot of features and supportability. It also helps us when we want to upgrade to a newer SC Series or move the data from one data center to another.
It allows us to focus on what we want to do. We want to work with our customers, helping them with their applications. We've had only a few times that we have to call into support for additional performance to make sure everything is working well. Each time, the support teams come back and show us areas that we need to strengthen on, and our customers have been very happy.
What is most valuable?
Most valuable features have been the system customization with it, the performance you receive, and their CoPilot Support (or Dell EMC Storage Support).
The auto-tiering feature is one of the key reasons that we do use the SC Series platform. It was cost effective and allowed us to have high-end 15K discs, then auto-tier those down to 7K discs, which gave us the best value for our money.
What needs improvement?
We had times that we needed a file service solution. We've used FluidFS, but it's a solution that is being transitioned out.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It is very stable. Upgrades have been pretty much flawless. Being able to swap out components and upgrade them later on has also been a huge benefit in keeping the platform cost effective.
What do I think about the scalability of the solution?
It is very scalable. It's been able to function for all its assigned workloads.
How is customer service and technical support?
Their support is probably the best I have ever worked with.
How was the initial setup?
The initial setup was very straightforward.
What about the implementation team?
I was able to utilize the Dell EMC support team and have everything installed and upgraded.
What was our ROI?
It is one of the most cost effective systems for us. We have been able to run it longer than most, getting the most benefit and money out of it.
What's my experience with pricing, setup cost, and licensing?
We have reviewed many platforms over the years. It is probably the best solution for its value.
What other advice do I have?
Look at the Compellent solution. It probably offers the most features:
- Ease of use with their system.
- Being able to configure it.
- Connecting it up, you can run it within a few hours.
Most important criteria when selecting a vendor:
- The support team behind it.
- The stability of the system.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Has good performance and network facilities
Pros and Cons
- "Dell SC Series' most valuable features are performance and network facilities. We have no issues with its integration. The tool helps to visualize servers."
- "The tool's pricing is high and not suitable for medium companies."
What is our primary use case?
Our use cases are related mostly to manufacturing industries.
What is most valuable?
Dell SC Series' most valuable features are performance and network facilities. We have no issues with its integration. The tool helps to visualize servers.
What needs improvement?
The tool's pricing is high and not suitable for medium companies.
For how long have I used the solution?
I have been working with the product for eight years.
What do I think about the stability of the solution?
We have had no issues with the solution's stability.
What do I think about the scalability of the solution?
One client company has more than 5,000 users. Most of our customers have users between 500-1000.
How are customer service and support?
If customers have any issues, they can contact Dell support.
How would you rate customer service and support?
Positive
How was the initial setup?
The tool's deployment is not complex. It takes around two to five days to complete.
What other advice do I have?
I rate the tool a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Jun 26, 2024
Flag as inappropriateChief Business Technology Consultant at ITech Associates (Pty) Ltd
Customers are most impressed with the provisioning because you don't need to buy a large amount of storage upfront
Pros and Cons
- "Customers are most impressed with SC's provisioning because you don't need to buy a large amount of storage upfront. It's pay-as-you-grow. It also has solid compression and duplication features."
- "The SC Series doesn't support NVMe storage."
What is our primary use case?
The SC includes various models, and we've deployed everything from their entry range to their mid-range storage. We mainly use SC for disaster recovery.
What is most valuable?
Customers are most impressed with SC's provisioning because you don't need to buy a large amount of storage upfront. It's pay-as-you-grow. It also has solid compression and duplication features.
What needs improvement?
The SC Series doesn't support NVMe storage.
For how long have I used the solution?
We've been using Dell SC Series for more than seven years.
What do I think about the stability of the solution?
SC is a fairly stable platform. I rate SC eight out of 10 for stability.
What do I think about the scalability of the solution?
SC is fairly scalable. I give it a nine for scalability. You can scale up or scale out. You can increase the storage capacity or bring on additional storage boxes, which are viewed as one storage solution. It's a good solution for small or medium-sized businesses.
How are customer service and support?
Dell support is superb. I rate Dell support nine out of 10.
Which solution did I use previously and why did I switch?
I used IBM earlier in my career, but I have primarily been a Dell reseller for the last 14 years. We also flirt with other technologies like Lenovo and NetApp, but we are primarily a Dell shop. The main difference between Dell and the other products is the simplicity, cost, and support services.
How was the initial setup?
Deploy SC series storage is pretty straightforward. If you've worked with other storage technologies, it's easy to adapt to SC's requirements. I rate it eight out of 10 for ease of setup. You can deploy it in a day. We are currently using two people to deploy it: a lead and a support engineer.
What's my experience with pricing, setup cost, and licensing?
The SC software comes with it, so it tends to be cheaper compared to other technologies. It's bundled with hardware, so it's a bit difficult to say what the license costs, but the price of the solution overall is reasonable. I rate the SC series nine out of 10 for affordability.
What other advice do I have?
I rate the SC series eight out of 10. The product is at the end of its life, so I would recommend Dell Unity XT or PowerStore.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Director of Technology with 501-1,000 employees
Reliable and dynamic storage system but I would like to have a broader view of both the network and the system
Pros and Cons
- "The interface is easy to use which makes the product user-friendly."
- "The connection should be better integrated with the network to offer a better view of the system."
What is our primary use case?
Dell Compellent storage just provides for our storage needs.
How has it helped my organization?
It has given us a reliable and dynamic storage system that we did not match before with our previous solution.
What is most valuable?
The feature I have found the most valuable is that the interface is easy to use which makes the product user-friendly.
What needs improvement?
I think it would be nice if the connection were better integrated with the network so I could get a broader view of both the network and the system. This would be good in order for us to be able to troubleshoot anything that is going wrong.
The product has improved so much over the years that it is hard to think of something else that it really needs to be improved now in comparison to where it was. It is actually kind of good the way it is. Nothing is really annoying me right now. It is really just working and you hardly have to know it is there.
For how long have I used the solution?
I have been using Dell Compellent for five years.
What do I think about the stability of the solution?
The product is both stable and scalable.
What do I think about the scalability of the solution?
It is a scalable product. We don't have any problem with that. Right now we have about 600 end-users on the system.
How are customer service and technical support?
I'm very satisfied with the company's technical support. It's very nice. We were using Dell's Copilot Support and it was really very good.
Which solution did I use previously and why did I switch?
Five years ago we used to have some off-brand thing. It was not a very good solution. It was just a collection of hard drives. When we got to a point we realized it wasn't able to do the job we had to choose another solution. That was when we did a little research and switched to a virtual environment and went with Compellent.
How was the initial setup?
I think that overall the setup was pretty complex. It is not something you just set up in a heartbeat. You need to do some configuration so it takes a little bit longer than just push a button to install.
What other advice do I have?
I think that overall that the product is very good for us and what we need it to do.
The advice I would give to other people considering Compellent depends on what they want to do and what they want to use it for. I'm going with a hybrid converged infrastructure now. If you looking for traditional storage then I would definitely recommend it.
On a scale from one to ten where one is the worst and ten is the best. I would rate Compellent overall as a seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
My experience with Compellent storage since 2013 has just being awesome. The only technology I seen that blends drives of different technologies and still work together well. I can’t ask for more. The support is equally great. Thanks Dell
System Architect at a computer software company with 51-200 employees
Offers good technical support, has strong usability and is reliable
Pros and Cons
- "I've found the stability to be very good."
- "From a performance point of view, it's getting a bit old."
What is most valuable?
The useability is the most valuable aspect of the solution.
I've found the stability to be very good.
The solution is scalable.
We have found the solution's technical support to be helpful.
What needs improvement?
The model of the device is quite old. They need to update it a bit.
From a performance point of view, it's getting a bit old. Although I know that the storage that we are using is a bit old as well. Beyond that, I don't see any other features that I'm exactly missing.
For how long have I used the solution?
I've been using the solution for about two years or so, give or take. It hasn't been that long.
What do I think about the stability of the solution?
The solution is quite stable and the performance is good even though it is getting old. There are no bugs or glitches. It doesn't crash or freeze. We find it reliable.
What do I think about the scalability of the solution?
The solution can scale well.
We have about ten people using the solution in our organization.
How are customer service and support?
Technical support has been quite good. We are very satisfied with the level of support we receive.
Which solution did I use previously and why did I switch?
We've worked with a few similar solutions, including HPE Nimble Storage. If you compared it to this solution, I'd say that both have good value and both have their place in environments that are a bit different. I wouldn't compare them directly.
How was the initial setup?
I haven't been involved in the usage or installation of the device.
What's my experience with pricing, setup cost, and licensing?
The solution is coming to the end of life. They don't really sell them as new products.
What other advice do I have?
I'm a user, consultant, and reseller.
I can't remember the exact version number of the solution, however, the model of the series is 5020.
I'd rate the solution at an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Buyer's Guide
Download our free Dell SC Series Report and get advice and tips from experienced pros
sharing their opinions.
Yes.