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Associate Vice President - Office of Strategic ManagementVice President - Office of Strategic Management at Sakthi Finance Ltd,
Real User
Top 20
The interface is easy to navigate
Pros and Cons
  • "It is very secure and we have finally decided to use this after a thorough check. The interface is easy to navigate."
  • "There should be more frequent updates."

What is our primary use case?

It is a background app encrypting the systems. 

What is most valuable?

It is very secure and we have finally decided to use this after a thorough check. The interface is easy to navigate.

What needs improvement?

There should be more frequent updates. 

For how long have I used the solution?

We have been using ESET Endpoint Encryption for the past two years. 

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What do I think about the stability of the solution?

The solution is very stable. 

What do I think about the scalability of the solution?

The solution is scalable and almost 300 users are using it.

How are customer service and support?


We have an IT team in our own countries consisting of nineteen individuals, but for ESET and data security, this group is relatively small, comprising approximately five members.

How was the initial setup?

The setup is easy.

What about the implementation team?

We installed it with the help of a vendor.

What's my experience with pricing, setup cost, and licensing?

It is neither very expensive, nor cheap. Overall it is affordable and there is a long term arrangement between our company and the solution providers for license.

What other advice do I have?

I would rate it an eight  out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1002117 - PeerSpot reviewer
Senior Information System Officer at a construction company with 51-200 employees
Real User
Easier to set up, easier to use, and offers good detection
Pros and Cons
  • "The setup is getting easier."
  • "If you have issues with your network, you can't get updates, which is a problem."

What is our primary use case?

We use the solution for security and protection. It's got good antivirus capabilities. 

What is most valuable?

From the last update, it's easier for me to use. It would be easier to just move with the license using the cloud. The detection is good.

We are moving away from machines and looking to be more online. We're looking at using SSD, so the drives are becoming smaller. 

The setup is getting easier. 

What needs improvement?

The updates have become smaller and smaller.

There have been issues with updating in the past. For example, updating from version seven to eight was a challenge. 

If you have issues with your network, you can't get updates, which is a problem. 

For how long have I used the solution?

I've been using the solution for more than a couple of years. 

What do I think about the stability of the solution?

I have not met any challenges in terms of resources. For me, it is unstable. I know with some other systems when we install it, it slows down the performance of the machine. It also takes away memory. It is not running perfectly. It should be running in the background quietly.

What do I think about the scalability of the solution?

We've been able to update versions just fine. We moved from eight to nine with no issue. It was easy to scale. 

We have about ten people with it running on Windows. However, we have some users that have migrated to Apple. 

How are customer service and support?

I use local support in Zimbabwe when I need assistance. 

Their reaction time if you have any incident is good. If you need advice or have any issues that you want to ask about, they actually give you assistance. They are okay. And they seem to know the product.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is simple yet also complex. It's gotten easier, however, a user would find it easier to manage the process if they've done it before or were knowledgable about the product.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty fair. It's not too expensive. 

Which other solutions did I evaluate?

I compared the solution against Avast. We found that Avast slows down machines. 

What other advice do I have?

We are just end users and customers. 

While we are on-premises right now, we are actually thinking of upgrading to the cloud so that it's easier to manage.

I'd rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Endpoint Encryption
November 2024
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System Organizer at a translation and localization position with 1-10 employees
Real User
Top 5
A stable solution with good support that assists us with GDPR compliance
Pros and Cons
  • "The most valuable feature is that everything is done on the server."
  • "Sometimes the server console is very slow, so the performance could be improved."

What is our primary use case?

We have many projects that contain personal and confidential data that we have to protect. When we perform searches, we need to have the data encrypted because it protects our clients. It is also part of the GDPR compliance.

What is most valuable?

The most valuable feature is that everything is done on the server. When we send data to our clients, they cannot do anything that we do not allow.

What needs improvement?

Sometimes the server console is very slow, so the performance could be improved.

The documentation is in need of improvement.

Scalability needs to be improved because we have a lot of computers and it is affecting us.

A lot of spam emails still get through, so I think that this is an area that can be improved.

There is a bug with the licensing that has been a problem for at least a couple of years, which is something that they need to fix.

For how long have I used the solution?

We have been using ESET Endpoint Encryption for the past four or five years.

What do I think about the stability of the solution?

This solution is very stable.

What do I think about the scalability of the solution?

With respect to scalability, this is something that ESET needs to improve. We have a lot of computers operating both onsite and offsite, and things such as the licensing are a problem for us. We have approximately 50 users.

How are customer service and technical support?

The technical support is very good. They are responsive and fast.

Which solution did I use previously and why did I switch?

We were using Symantec Endpoint Protection prior to using ESET.

How was the initial setup?

My understanding is that the setup was not too complex. The solution was deployed in about two days.

What about the implementation team?

One of our administrators took care of the implementation.

One or two people are required for maintenance.

Which other solutions did I evaluate?

We evaluated many different solutions before settling on ESET.

What other advice do I have?

My advice to anybody who is implementing this solution is to have a good knowledge of what it is that you want to do. If all of the policies have been decided with respect to what you want to allow, and what you do not want to allow, then it will be easy to deploy this solution on all of the clients.

With any product, there is always something that can be improved.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1002117 - PeerSpot reviewer
Senior Information System Officer at a construction company with 51-200 employees
Real User
A user-friendly solution for securing our corporate documents
Pros and Cons
  • "This solution can be centrally managed."
  • "I would like to see better compatibility with mobile devices."

What is our primary use case?

We primarily use this software for the protection of documents, both internal and those that we send out to clients.

What is most valuable?

This solution can be centrally managed.

The interface is user-friendly.

ESET will check to make sure that your operating system is up to date, which is one of the features that I really like. For example, if there is an update available from Microsoft and you have not done it, then it will remind you to get back on track.

What needs improvement?

The updates could be improved and also done more frequently.

I would like to see better compatibility with mobile devices. Most of the time, people are connecting to our server using their mobile device.

For how long have I used the solution?

We have been using ESET Endpoint Encryption for between four and five years.

What do I think about the stability of the solution?

This solution is normally stable but sometimes, when Microsoft updates Windows, we have challenges.  For example, we had trouble with the Windows 10, 1909 update. However, since we completed the patch, there have been no major issues.

We use it on a daily basis for our corporate documents.

What do I think about the scalability of the solution?

I would not say that it is easy to scale this application, at first, but it is manageable. 

How are customer service and technical support?

I have been in contact with the local ESET support and I am happy with their service.

How was the initial setup?

The documentation and instructions are very basic and it is easy to set up. It takes 30 or 40 minutes to deploy on each machine.

What about the implementation team?

I found it user-friendly during the setup and you may only need to contact a consultant if you are getting stuck.

What other advice do I have?

ESET is a product that I recommend people switch to for encrypting their documents.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Consultant at a tech vendor with 11-50 employees
Real User
Easy to use, good technical support, and offers full-disk encryption
Pros and Cons
  • "The usability is the most valuable feature."
  • "Integration with central management needs improvement."

What is our primary use case?

The primary use case is for full disk encryption.

What is most valuable?

The usability is the most valuable feature.

What needs improvement?

Integration with central management needs improvement.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

The scalability is good, it's perfect, I am satisfied.

We have three dozen users.

We only need one person to deployment and maintenance. 

How are customer service and technical support?

I have contacted technical support and they are good.

Which solution did I use previously and why did I switch?

Previously, I did not use any other solution.

How was the initial setup?

The initial setup was complex.

It took approximately one hour to deploy the encryption server.

What about the implementation team?

I was able to implement this solution myself.

What's my experience with pricing, setup cost, and licensing?

Licensing costs are on a yearly basis.

Which other solutions did I evaluate?

I tested BitLocker and VeraCrypt.

What other advice do I have?

I would recommend this solution.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
IT Network Administrator at a engineering company with 201-500 employees
Real User
A stable solution which provides good visibility
Pros and Cons
  • "The initial setup is easy."
  • "The solution should have better synchronization with active directory users and passwords for use in the encryption."

What is most valuable?

The solution allows me to easily monitor the encryption and password management of multiple computers in my network and gives me visibility into user use. 

What needs improvement?

The pricing is middling and could be a bit lower. 

The solution should have better synchronization with active directory users and passwords for use in the encryption. A single sign-on would be useful. 

For how long have I used the solution?

I have been using ESET Endpoint Encryption for around a half a year.

What do I think about the stability of the solution?

So far we have had no problems with the solution's stability.

How are customer service and technical support?

As I am a partner of the ESET seller, I occasionally contact technical support, but not often. 

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

The pricing is mid-ranged and could be more cost-effective. 

What other advice do I have?

I rate ESET Endpoint Encryption as an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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